SentinelOne experienced a major incident on August 13, 2025 affecting USA (NA1) and USA (NA1) and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 03:46 PM UTC
We are aware of a service interruption impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored.
- identified Aug 13, 2025, 04:08 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- monitoring Aug 13, 2025, 05:28 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- monitoring Aug 13, 2025, 06:09 PM UTC
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
- resolved Aug 13, 2025, 06:43 PM UTC
Services have been restored, and we are continuing to validate the health of your systems. Data ingestion has resumed, and any residual lag should be resolved shortly.