SentinelOne experienced a major incident on December 4, 2025 affecting USA (NA1), lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2025, 08:30 AM UTC
Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
- investigating Dec 04, 2025, 08:31 AM UTC
We are continuing to investigate this issue.
- investigating Dec 04, 2025, 09:30 AM UTC
We are continuing to investigate this issue.
- identified Dec 04, 2025, 09:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 04, 2025, 10:01 AM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- resolved Dec 04, 2025, 10:32 AM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.