SentinelOne incident

[NA1] Issues with Vulnerability and Misconfiguration findings in the SOC

Major Resolved View vendor source →

SentinelOne experienced a major incident on August 21, 2025 affecting USA (NA1) and Germany (EU1), lasting 9h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 05:57 PM UTC
Resolved
Aug 22, 2025, 02:59 AM UTC
Duration
9h 1m
Detected by Pingoru
Aug 21, 2025, 05:57 PM UTC

Affected components

USA (NA1)Germany (EU1)

Update timeline

  1. identified Aug 21, 2025, 05:57 PM UTC

    We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Cloud Native Security. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.

  2. identified Aug 21, 2025, 06:48 PM UTC

    We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Vulnerability and Misconfiguration findings. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.

  3. identified Aug 21, 2025, 08:57 PM UTC

    We are continuing to work on a fix for this issue. EU1 has also been identified as an impacted region.

  4. identified Aug 22, 2025, 02:34 AM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Aug 22, 2025, 02:59 AM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.