SentinelOne Outage History
SentinelOne is up right nowPingoru has recorded 39 incidents for SentinelOne: 22 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (1%) |
| May 2026 | 1 | 14 of 744 (2%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 2 | 14 of 744 (2%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 586 (0%) |
Incidents, newest first
Minor August 11, 2025 NA1 & EU1 - Delays in the Availability of Alerts in the Singularity Operations Center 2h 6m USA (NA1), Germany (EU1)
Started Aug 11, 2025, 01:11 PM UTC· resolved Aug 11, 2025, 03:18 PM UTC
- investigating Aug 11, 2025, 01:11 PM UTC
We are aware of delays impacting the availability of alerts in the Singularity Operations Center. Our teams are investigating the issue. We understand the importance of these alerts and are working urgently to resolve this as quickly as possible. Customers can still access these alerts in the legacy view.
- identified Aug 11, 2025, 01:49 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- monitoring Aug 11, 2025, 02:12 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- monitoring Aug 11, 2025, 02:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 11, 2025, 03:18 PM UTC
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
Minor August 10, 2025 NA1 Delayed ingest 1h 49m USA (NA1), USA (NA1)
Started Aug 10, 2025, 01:56 PM UTC· resolved Aug 10, 2025, 03:45 PM UTC
- investigating Aug 10, 2025, 01:56 PM UTC
We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.
- identified Aug 10, 2025, 03:02 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- resolved Aug 10, 2025, 03:45 PM UTC
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
Minor August 7, 2025 EU2 Delay in EDR alerts in the Singularity Operations Center 1h 34m Germany (EU2)
Started Aug 07, 2025, 07:38 PM UTC· resolved Aug 07, 2025, 09:13 PM UTC
- investigating Aug 07, 2025, 07:38 PM UTC
We are aware of delays impacting the availability of EDR Alerts information in the Singularity Operations Center. Our teams are investigating the issue. We understand the importance of access and are working urgently to resolve this as quickly as possible. Customers can still access certain compatible dashboards by toggling back to the legacy view. At this time, endpoints are still protected.
- identified Aug 07, 2025, 08:16 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- resolved Aug 07, 2025, 09:13 PM UTC
Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
Minor August 6, 2025 AP1 Multiple Consoles Down 2h 44m Singapore (AP1)
Started Aug 06, 2025, 04:45 AM UTC· resolved Aug 06, 2025, 07:29 AM UTC
- investigating Aug 06, 2025, 04:45 AM UTC
We are aware of outages impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored. Endpoint protection remains intact during this period.
- monitoring Aug 06, 2025, 05:15 AM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- resolved Aug 06, 2025, 07:29 AM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Minor August 5, 2025 NA3 Delayed ingest 36m Canada (NA3)
Started Aug 05, 2025, 05:54 PM UTC· resolved Aug 05, 2025, 06:30 PM UTC
- investigating Aug 05, 2025, 05:54 PM UTC
We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.
- resolved Aug 05, 2025, 06:30 PM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Minor August 5, 2025 Multiple Consoles Experiencing Delays 1h 14m USA (NA1)
Started Aug 05, 2025, 05:44 PM UTC· resolved Aug 05, 2025, 06:58 PM UTC
- investigating Aug 05, 2025, 05:44 PM UTC
Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
- investigating Aug 05, 2025, 05:51 PM UTC
We are aware that some customers are experiencing some search timeout errors related to degraded search performance. Our engineering team is actively investigating and working to restore normal functionality.
- identified Aug 05, 2025, 06:27 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- monitoring Aug 05, 2025, 06:37 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- monitoring Aug 05, 2025, 06:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 05, 2025, 06:58 PM UTC
This incident has been resolved.
Minor August 5, 2025 NA-1 Consoles 7h 19m USA (NA1)
Started Aug 05, 2025, 11:21 AM UTC· resolved Aug 05, 2025, 06:40 PM UTC
- investigating Aug 05, 2025, 11:21 AM UTC
Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
- investigating Aug 05, 2025, 02:51 PM UTC
We briefly interrupted the connection between one console and the agent as a mitigation step. All agent console connections on this console should now be restored. Thank you for your continued patience as we work through remediation.
- monitoring Aug 05, 2025, 03:14 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- identified Aug 05, 2025, 05:22 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- monitoring Aug 05, 2025, 06:12 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- resolved Aug 05, 2025, 06:40 PM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Minor August 3, 2025 All Regions - Degraded Console Performance 3h 18m USA (NA1), USA (NA4), Canada (NA3), Germany (EU1) and 4 more
Started Aug 03, 2025, 09:26 PM UTC· resolved Aug 04, 2025, 12:45 AM UTC
- investigating Aug 03, 2025, 09:26 PM UTC
Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
- identified Aug 03, 2025, 10:39 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- monitoring Aug 04, 2025, 12:40 AM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- resolved Aug 04, 2025, 12:45 AM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Major August 3, 2025 NA1, NA3, AP1, AP2, AP3, EU1 Partial Outage with Identity Features 4h 29m USA (NA1), USA (NA1), Germany (EU1), Germany (EU1) and 4 more
Started Aug 03, 2025, 05:34 PM UTC· resolved Aug 03, 2025, 10:04 PM UTC
- investigating Aug 03, 2025, 05:34 PM UTC
We are aware of the ongoing service interruption and are actively investigating the root cause. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
- investigating Aug 03, 2025, 06:58 PM UTC
We are continuing to investigate this issue.
- investigating Aug 03, 2025, 06:59 PM UTC
For Identity customers, as a result of intermittent connectivity issues to the licensing service, customers may be limited in their ability to configure Identity features. We are continuing to investigate this incident. Please note, endpoints continue to be protected by the agent. We have reclassified this as a Sev 1 incident because the Identity service is intermittently affected. Additionally, cloud security components are not affected.
- investigating Aug 03, 2025, 07:01 PM UTC
We are continuing to investigate this issue.
- investigating Aug 03, 2025, 07:02 PM UTC
We are continuing to investigate this issue.
- identified Aug 03, 2025, 07:23 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- identified Aug 03, 2025, 07:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 03, 2025, 09:11 PM UTC
We have identified additional regions that may have been impacted by this incident: AP3 and EU1. Some customers in these regions may not have access to Singularity Identity detection and response features (IDR). We are continuing to investigate this issue.
- resolved Aug 03, 2025, 10:04 PM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
Minor July 31, 2025 EU1 Degraded Query Performance 3h 33m Germany (EU1)
Started Jul 31, 2025, 05:01 PM UTC· resolved Jul 31, 2025, 08:35 PM UTC
- investigating Jul 31, 2025, 05:01 PM UTC
We are aware of an issue in EU1 impacting the ability of our customers to execute queries. You may experience slow query execution times or see errors returned in response to your queries. Our engineering team is investigating and working to resolve the issue.
- identified Jul 31, 2025, 05:41 PM UTC
The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- monitoring Jul 31, 2025, 07:03 PM UTC
A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- resolved Jul 31, 2025, 08:35 PM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.