SentinelOne Outage History

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SentinelOne had 33 outages in the last 2 years totaling 24h 50m of downtime — averaging 1.4 incidents per month.

There were 33 SentinelOne outages since July 31, 2025 totaling 24h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sentinelone.com

Minor August 7, 2025

EU2 Delay in EDR alerts in the Singularity Operations Center

Detected by Pingoru
Aug 07, 2025, 07:38 PM UTC
Resolved
Aug 07, 2025, 09:13 PM UTC
Duration
1h 34m
Affected: Germany (EU2)
Timeline · 3 updates
  1. investigating Aug 07, 2025, 07:38 PM UTC

    We are aware of delays impacting the availability of EDR Alerts information in the Singularity Operations Center. Our teams are investigating the issue. We understand the importance of access and are working urgently to resolve this as quickly as possible. Customers can still access certain compatible dashboards by toggling back to the legacy view. At this time, endpoints are still protected.

  2. identified Aug 07, 2025, 08:16 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. resolved Aug 07, 2025, 09:13 PM UTC

    Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.

Read the full incident report →

Minor August 6, 2025

AP1 Multiple Consoles Down

Detected by Pingoru
Aug 06, 2025, 04:45 AM UTC
Resolved
Aug 06, 2025, 07:29 AM UTC
Duration
2h 44m
Affected: Singapore (AP1)
Timeline · 3 updates
  1. investigating Aug 06, 2025, 04:45 AM UTC

    We are aware of outages impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored. Endpoint protection remains intact during this period.

  2. monitoring Aug 06, 2025, 05:15 AM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  3. resolved Aug 06, 2025, 07:29 AM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor August 5, 2025

NA3 Delayed ingest

Detected by Pingoru
Aug 05, 2025, 05:54 PM UTC
Resolved
Aug 05, 2025, 06:30 PM UTC
Duration
36m
Affected: Canada (NA3)
Timeline · 2 updates
  1. investigating Aug 05, 2025, 05:54 PM UTC

    We are aware of delays in data ingestion impacting some customers. You may experience a delay in the appearance of new data within your console, including security event data, asset inventories, or alerts. Our engineering team is investigating and working to restore normal data flow.

  2. resolved Aug 05, 2025, 06:30 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor August 5, 2025

Multiple Consoles Experiencing Delays

Detected by Pingoru
Aug 05, 2025, 05:44 PM UTC
Resolved
Aug 05, 2025, 06:58 PM UTC
Duration
1h 14m
Affected: USA (NA1)
Timeline · 6 updates
  1. investigating Aug 05, 2025, 05:44 PM UTC

    Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.

  2. investigating Aug 05, 2025, 05:51 PM UTC

    We are aware that some customers are experiencing some search timeout errors related to degraded search performance. Our engineering team is actively investigating and working to restore normal functionality.

  3. identified Aug 05, 2025, 06:27 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  4. monitoring Aug 05, 2025, 06:37 PM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  5. monitoring Aug 05, 2025, 06:57 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 05, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

NA-1 Consoles

Detected by Pingoru
Aug 05, 2025, 11:21 AM UTC
Resolved
Aug 05, 2025, 06:40 PM UTC
Duration
7h 19m
Affected: USA (NA1)
Timeline · 6 updates
  1. investigating Aug 05, 2025, 11:21 AM UTC

    Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.

  2. investigating Aug 05, 2025, 02:51 PM UTC

    We briefly interrupted the connection between one console and the agent as a mitigation step. All agent console connections on this console should now be restored. Thank you for your continued patience as we work through remediation.

  3. monitoring Aug 05, 2025, 03:14 PM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. identified Aug 05, 2025, 05:22 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  5. monitoring Aug 05, 2025, 06:12 PM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  6. resolved Aug 05, 2025, 06:40 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor August 3, 2025

All Regions - Degraded Console Performance

Detected by Pingoru
Aug 03, 2025, 09:26 PM UTC
Resolved
Aug 04, 2025, 12:45 AM UTC
Duration
3h 18m
Affected: USA (NA1)USA (NA4)Canada (NA3)Germany (EU1)Germany (EU2)Singapore (AP1)Australia (AP2)India (AP3)
Timeline · 4 updates
  1. investigating Aug 03, 2025, 09:26 PM UTC

    Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.

  2. identified Aug 03, 2025, 10:39 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. monitoring Aug 04, 2025, 12:40 AM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. resolved Aug 04, 2025, 12:45 AM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →

Minor July 31, 2025

EU1 Degraded Query Performance

Detected by Pingoru
Jul 31, 2025, 05:01 PM UTC
Resolved
Jul 31, 2025, 08:35 PM UTC
Duration
3h 33m
Affected: Germany (EU1)
Timeline · 4 updates
  1. investigating Jul 31, 2025, 05:01 PM UTC

    We are aware of an issue in EU1 impacting the ability of our customers to execute queries. You may experience slow query execution times or see errors returned in response to your queries. Our engineering team is investigating and working to resolve the issue.

  2. identified Jul 31, 2025, 05:41 PM UTC

    The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.

  3. monitoring Jul 31, 2025, 07:03 PM UTC

    A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.

  4. resolved Jul 31, 2025, 08:35 PM UTC

    All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Read the full incident report →