SentinelOne experienced a minor incident on August 14, 2025 affecting USA (NA1), lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2025, 04:01 AM UTC
We are aware of delays in data ingestion impacting EDR data for some customers. You may experience a delay in the appearance of new security event data within your console. Our engineering team is investigating and working to restore normal data flow.
- monitoring Aug 14, 2025, 04:28 AM UTC
Services have been restored, and we are monitoring EDR data ingestion to ensure there is no ongoing customer impact. While EDR data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
- resolved Aug 15, 2025, 01:30 PM UTC
All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.