SchoolMessenger Outage History
SchoolMessenger is up right nowPingoru has recorded 70 incidents for SchoolMessenger: 68 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 10 | 55 of 744 (7%) |
| June 2026 | 5 | 124 of 720 (17%) |
| July 2026 | 1 | 32 of 744 (4%) |
| August 2026 | 8 | 62 of 744 (8%) |
| September 2026 | 7 | 123 of 720 (17%) |
| October 2026 | 7 | 98 of 588 (17%) |
Incidents, newest first
Major June 24, 2026 SchoolSpring Job Board - unable to access 7h 42m Applicant Tracking, SchoolSpring Job Board
Started Jun 24, 2026, 12:48 PM UTC· resolved Jun 24, 2026, 08:31 PM UTC
- investigating Jun 24, 2026, 12:48 PM UTC
We are investigating reports of unable to access application within SchoolSpring Job Board. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- monitoring Jun 24, 2026, 01:02 PM UTC
We have deployed a fix to production that has resolved the issue in SchoolSpring Job Board. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Jun 24, 2026, 08:31 PM UTC
This incident has been resolved.
Major June 18, 2026 Connected Intelligence - Enrollment Data Replication Stopped 2d 23h Connected Intelligence K-12
Started Jun 18, 2026, 12:51 PM UTC· resolved Jun 21, 2026, 12:43 PM UTC
- identified Jun 18, 2026, 12:51 PM UTC
We have identified that Enrollment data replication for Connected Intelligence has stopped for customers on the Enrollment US1 server (https://registration.powerschool.com/). Data replication of new Enrollment records has been unavailable since 11:54 PM EDT on June 17. As a result, any Enrollment data created after this time is not being replicated and will not be available in Connected Intelligence. Our team has identified the cause and is working on remediation. Once complete, replication will be restored and a full reload will be performed to ensure data fidelity. Further updates will be provided as progress continues.
- resolved Jun 21, 2026, 12:43 PM UTC
A full data reload has been completed, and all Enrollment data has been validated for accuracy. Replication is now active, and new Enrollment data is flowing into Connected Intelligence as expected.
Critical May 29, 2026 Multiple Products - Users are encountering issues accessing Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, Special Programs. 4h 2m eFinancePlus, Enrollment, Enrollment Express/ECollect, PowerSchool eSchoolPlus SIS and 2 more
Started May 29, 2026, 12:42 PM UTC· resolved May 29, 2026, 04:44 PM UTC
- investigating May 29, 2026, 12:42 PM UTC
We are currently investigating reports of users in the East region encountering issues accessing Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, Special Programs.
- monitoring May 29, 2026, 01:37 PM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2026, 04:44 PM UTC
The reported issue has been resolved and this incident has been closed.
Critical May 28, 2026 PowerSchool SIS - Users are encountering issues accessing the product 39m PowerSchool SIS
Started May 28, 2026, 05:24 PM UTC· resolved May 28, 2026, 06:04 PM UTC
- investigating May 28, 2026, 05:24 PM UTC
We are currently investigating reports that users are unable to access PowerSchool SIS.
Critical May 24, 2026 Atrieve - Users Unable To Access Atrieve 20h 3m HOST02, HOST03, HOST04, HOST05 and 3 more
Started May 24, 2026, 05:34 AM UTC· resolved May 25, 2026, 01:38 AM UTC
- investigating May 24, 2026, 05:34 AM UTC
We are investigating reports of service disruption and access issue within Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- resolved May 25, 2026, 01:38 AM UTC
The issue reported for Atrieve has been resolved and this incident has been closed.
Critical May 18, 2026 eFinancePlus users encountering errors when logging in to eFinancePlus 1h 29m eFinancePlus
Started May 18, 2026, 05:23 PM UTC· resolved May 18, 2026, 06:52 PM UTC
- investigating May 18, 2026, 05:23 PM UTC
We are currently investigating reports of users encountering errors when attempting to log in to eFinancePlus.
- monitoring May 18, 2026, 05:33 PM UTC
Service has been restored and we are monitoring for continued stability.
- resolved May 18, 2026, 06:52 PM UTC
This incident has been resolved.
Critical May 18, 2026 BusinessPlus users encountering errors when logging into BusinessPlus 1h 31m BusinessPlus
Started May 18, 2026, 05:20 PM UTC· resolved May 18, 2026, 06:52 PM UTC
- investigating May 18, 2026, 05:20 PM UTC
We are currently investigating reports of users encountering errors when attempting to log in to BusinessPlus.
- monitoring May 18, 2026, 05:33 PM UTC
Service has been restored and we are monitoring for continued stability.
- resolved May 18, 2026, 06:52 PM UTC
This incident has been resolved.
Critical May 18, 2026 PowerSchool eSchoolPlus SIS Users Encountering Errors When Logging Into eSchoolPlus 1h 42m PowerSchool eSchoolPlus SIS
Started May 18, 2026, 05:10 PM UTC· resolved May 18, 2026, 06:52 PM UTC
- investigating May 18, 2026, 05:10 PM UTC
We are currently investigating reports of users encountering errors when attempting to log in to PowerSchool eSchoolPlus SIS
- investigating May 18, 2026, 05:18 PM UTC
We are continuing to investigate this issue.
- monitoring May 18, 2026, 05:33 PM UTC
Service has been restored and we are monitoring for continued stability.
- resolved May 18, 2026, 06:52 PM UTC
This incident has been resolved.
Major May 13, 2026 PowerSchool SIS - Users hosted in west region are unable to access PS SIS 21h 36m PowerSchool SIS
Started May 13, 2026, 05:41 PM UTC· resolved May 14, 2026, 03:17 PM UTC
- investigating May 13, 2026, 05:41 PM UTC
We are investigating reports of login and performance issues within PowerSchool SIS. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified May 13, 2026, 08:24 PM UTC
We have identified the cause for the ongoing issue in PowerSchool SIS and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- monitoring May 13, 2026, 10:12 PM UTC
We have implemented a fix for the issue impacting SIS. Early indicators show that services are recovering, and users should begin to see improved performance. Our teams are actively monitoring the system to ensure stability and full restoration of service.
- resolved May 14, 2026, 03:17 PM UTC
This incident has been resolved.
Major May 13, 2026 Atrieve - unable to log in and experiencing performance issues 21h 3m HOST03, HOST08, HOST11, HOST31 and 1 more
Started May 13, 2026, 04:08 PM UTC· resolved May 14, 2026, 01:12 PM UTC
- investigating May 13, 2026, 04:08 PM UTC
We are currently investigating reports of users being unable to log in to Atrieve and experiencing performance issues. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified May 13, 2026, 06:06 PM UTC
The cause of the issue within Atrieve has been identified. We have identified that the issue is related to a regional upstream service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.
- monitoring May 13, 2026, 08:11 PM UTC
A fix has been deployed by our Vendors to address the performance issues within Atrieve. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved May 14, 2026, 01:12 PM UTC
This incident has been resolved.
Critical May 11, 2026 HigherEd - Users are unable login to Employee Records 3h 32m Employee Records (HigherEd)
Started May 11, 2026, 02:13 PM UTC· resolved May 11, 2026, 05:45 PM UTC
- investigating May 11, 2026, 02:13 PM UTC
We are investigating reports of login issues within HigherEd Employee Records. Our team is working diligently to mitigate the reported issue and will continue to provide regular updates as we progress toward resolution.
- monitoring May 11, 2026, 02:55 PM UTC
We have deployed a fix to production that has resolved the issue in HigherEd Employee Records. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved May 11, 2026, 05:45 PM UTC
The issue reported for HigherEd Employee Records has been resolved and this incident has been closed
Major April 27, 2026 PowerSchool Higher Ed Applicant Tracking System Users Encountering and Error When Attempting to Log In 7h 50m Applicant Tracking System
Started Apr 27, 2026, 01:25 PM UTC· resolved Apr 27, 2026, 09:15 PM UTC
- investigating Apr 27, 2026, 01:25 PM UTC
We are investigating reports of PowerSchool Higher Ed Applicant Tracking System Users Encountering and Error When Attempting to Log In
- identified Apr 27, 2026, 05:13 PM UTC
The issue is identified and is impacting a subset of users. Teams are working to resolve the issue directly with impacted clients.
- resolved Apr 27, 2026, 09:15 PM UTC
This incident has been resolved.
Major March 30, 2026 Performance Matters - Users may be unable to load the Unify Portal or access the right hand menu 3h 50m Performance Matters
Started Mar 30, 2026, 01:03 PM UTC· resolved Mar 30, 2026, 04:53 PM UTC
- investigating Mar 30, 2026, 01:03 PM UTC
We are receiving reports of users being unable to load the Unify Portal or access the right hand menu within Performance matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- monitoring Mar 30, 2026, 01:23 PM UTC
We have deployed a fix to production that has resolved the issue within Performance matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Mar 30, 2026, 04:53 PM UTC
The issue reported for Performance matters has been resolved and this incident has been closed
Critical March 26, 2026 Special Programs - Outage in East Region 1d 1h Special Programs
Started Mar 26, 2026, 08:21 PM UTC· resolved Mar 27, 2026, 09:46 PM UTC
- investigating Mar 26, 2026, 08:21 PM UTC
We are currently investigating reports of users in the East region getting errors when attempting to log in to Special Programs. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- monitoring Mar 26, 2026, 08:54 PM UTC
We have deployed a fix to production that has resolved the issue in Special Programs. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Mar 27, 2026, 09:46 PM UTC
The issue reported for Special Programs has been resolved and this incident has been closed
Critical March 20, 2026 PowerSchool SIS - Users hosted in Azure East region are unable to access PS SIS 2d 19h PowerSchool SIS
Started Mar 20, 2026, 03:50 PM UTC· resolved Mar 23, 2026, 10:59 AM UTC
- investigating Mar 20, 2026, 03:50 PM UTC
We are investigating reports of multiple PowerSchool SIS users hosted in Azure east region are unable to access SIS application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..
- monitoring Mar 20, 2026, 04:14 PM UTC
We are seeing recovery of impacted SIS East Azure VMs and their SIS Applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
- identified Mar 20, 2026, 05:08 PM UTC
We are seeing that most impacted instances have been restored, and our teams are working to bring the remaining instances back online. We will continue to share updates as we make further progress toward full resolution
- monitoring Mar 20, 2026, 06:42 PM UTC
A fix has been applied to the affected SIS Azure East VMs and applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
- resolved Mar 23, 2026, 10:59 AM UTC
The issue reported for PowerSchool SIS has been resolved and this incident has been closed
Major March 5, 2026 Schoology - Google, OneDrive Integration Outage 17h 38m Schoology
Started Mar 05, 2026, 08:36 PM UTC· resolved Mar 06, 2026, 02:15 PM UTC
- investigating Mar 05, 2026, 08:36 PM UTC
We are investigating reports of Google and OneDrive assignment integrations, as well as SIS integrations are not functioning within Schoology. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified Mar 05, 2026, 08:51 PM UTC
We have identified the cause for the ongoing issue in Schoology and are working on deploying a fix. We will continue to provide regular updates on our progress.
- monitoring Mar 05, 2026, 08:59 PM UTC
We have deployed a fix that has resolved the issue in Schoology. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Mar 06, 2026, 02:15 PM UTC
The issue reported for Schoology has been resolved and this incident has been closed
Major March 5, 2026 Curriculum & Instructions - Search Functionality Issue 9h 13m Curriculum & Instruction
Started Mar 05, 2026, 11:25 AM UTC· resolved Mar 05, 2026, 08:39 PM UTC
- identified Mar 05, 2026, 11:25 AM UTC
We have identified an issue with Curriculum & Instructions that is preventing customers from searching within Chalk.com. We are actively working to mitigate the issue and will share regular updates as we move toward resolution.
- identified Mar 05, 2026, 01:06 PM UTC
We are continuing to work on restoring full search functionality in Chalk. Search performance has largely returned, with final pieces still catching up. Our team is monitoring progress closely, and we will share another update once everything is fully restored.
- monitoring Mar 05, 2026, 06:02 PM UTC
We have deployed a fix to production that has resolved the issue in Curriculum & Instructions. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Mar 05, 2026, 08:39 PM UTC
The issue reported for Curriculum & Instructions has been resolved and this incident has been closed
Critical February 18, 2026 Atrieve - Users are unable to access Atrieve and Atrieve Web. 3h 45m HOST03, HOST05, HOST07, HOST08 and 3 more
Started Feb 18, 2026, 04:34 PM UTC· resolved Feb 18, 2026, 08:19 PM UTC
- identified Feb 18, 2026, 04:34 PM UTC
We are currently aware of connectivity issues affecting access to Atrieve and Atrieve Web for multiple users. The issue has been traced to an external network provider. All PowerSchool systems remain fully operational. We will continue to monitor the situation and provide updates as they become available.
- monitoring Feb 18, 2026, 05:18 PM UTC
We are observing that services have been restored for users accessing Atrieve and Atrieve Web, resolved by the external network provider.
- resolved Feb 18, 2026, 08:19 PM UTC
The issue reported for Atrieve has been resolved and this incident has been closed
Major February 17, 2026 Multiple PowerSchool Products experiencing functionality issues 20h 5m Applicant Tracking, Schoology, Applicant Tracking Enterprise, SchoolMessenger Communicate and 15 more
Started Feb 17, 2026, 12:42 PM UTC· resolved Feb 18, 2026, 08:48 AM UTC
- investigating Feb 17, 2026, 12:42 PM UTC
We are investigating reports of icons not working/grayed out across multiple PowerSchool products. We are working diligently to mitigate the reported issue and will continue to provide regular updates as we progress toward a resolution.
- identified Feb 17, 2026, 12:44 PM UTC
We have identified the cause for the ongoing issue in multiple PowerSchool products and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- identified Feb 17, 2026, 01:12 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 17, 2026, 04:24 PM UTC
We are continuing to deploy the fix incrementally, and the majority of products have been fully restored.
- identified Feb 17, 2026, 04:33 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 17, 2026, 05:59 PM UTC
We are continuing to deploy the fix incrementally, and the majority of products have been fully restored.
- monitoring Feb 17, 2026, 06:36 PM UTC
We have deployed a production fix that has resolved the issue across all impacted PowerSchool products. We will continue to monitor the applications to ensure stable performance and to confirm that all critical functionality remains operating as expected.
- resolved Feb 18, 2026, 08:48 AM UTC
The issue reported for multiple PowerSchool products has been resolved and this incident has been closed
Major February 4, 2026 eFinancePlus - unable to see menu bar items 4h 3m eFinancePlus
Started Feb 04, 2026, 02:14 PM UTC· resolved Feb 04, 2026, 06:18 PM UTC
- investigating Feb 04, 2026, 02:14 PM UTC
We are investigating reports of users are unable to view menu bar items within eFinancePlus. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- monitoring Feb 04, 2026, 05:10 PM UTC
We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Feb 04, 2026, 06:18 PM UTC
The issue reported for eFinancePlus has been resolved and this incident has been closed
Critical February 3, 2026 PowerSchool SIS - Users are unable to access application 18h 27m PowerSchool SIS
Started Feb 03, 2026, 06:28 PM UTC· resolved Feb 04, 2026, 12:55 PM UTC
- investigating Feb 03, 2026, 06:28 PM UTC
We are investigating reports of access issue within PowerSchool SIS. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..
- identified Feb 03, 2026, 06:48 PM UTC
The cause of the issue within PowerSchool SIS has been identified as being related to an issue with our networking vendor. We are actively coordinating with the vendor to implement a resolution and will continue to share updates as they become available.
- monitoring Feb 03, 2026, 07:32 PM UTC
A fix has been deployed by our Vendors to address the access issue within PowerSchool SIS and customer impact has been mitigated. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Feb 04, 2026, 12:55 PM UTC
The issue affecting PowerSchool SIS has been resolved. All services are functional now, and this incident has been closed.
Critical February 2, 2026 Atrieve - Web Application is down on one host 50m HOST09
Started Feb 02, 2026, 03:13 PM UTC· resolved Feb 02, 2026, 04:03 PM UTC
- investigating Feb 02, 2026, 03:13 PM UTC
We are investigating the report that the Atrieve Web Application is experiencing “Service Unavailable” errors. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- monitoring Feb 02, 2026, 03:24 PM UTC
We have deployed a fix to production that has resolved the issue affecting the Atrieve Web Application. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Feb 02, 2026, 04:03 PM UTC
The issue reported for Atrieve has been resolved and this incident has been closed
Major January 22, 2026 Multiple PS products - Users are unable to log into application via MFA due to ongoing Microsoft 365 outage 14h 16m SchoolMessenger Communicate, Attendance Support
Started Jan 22, 2026, 08:41 PM UTC· resolved Jan 23, 2026, 10:57 AM UTC
- investigating Jan 22, 2026, 08:41 PM UTC
We are investigating the report for multiple PowerSchool products currently experiencing issues with users being unable to log in using MFA and delay in mail delivery. We are actively investigating the issue and coordinating with our third-party vendor to mitigate the impact. We will continue to provide regular updates as we progress towards a resolution.
- investigating Jan 22, 2026, 09:14 PM UTC
We are continuing to investigate this issue.
- identified Jan 22, 2026, 09:19 PM UTC
The cause of the issue has been identified by the vendor. We are actively coordinating with our vendor as they are in the process of implementing a resolution. We will continue to share updates as they become available.
- monitoring Jan 23, 2026, 06:07 AM UTC
A fix has been deployed by our Vendor to address the issues impacting users being unable to log in using MFA and delay in mail delivery. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Jan 23, 2026, 10:57 AM UTC
The issue has been resolved. All services are functional now, and this incident has been closed.
Minor January 20, 2026 Atrieve - Multiple customers in Alberta & British Colombia are unable to access the application 1h 48m HOST03, HOST07, HOST08, HOST11 and 4 more
Started Jan 20, 2026, 03:20 PM UTC· resolved Jan 20, 2026, 05:09 PM UTC
- investigating Jan 20, 2026, 03:20 PM UTC
We are investigating reports of Multiple British Colombia Users are unable to access Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as We progress towards a resolution.
- identified Jan 20, 2026, 04:03 PM UTC
We have identified that the issue is related to a regional internet service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.
- resolved Jan 20, 2026, 05:09 PM UTC
All impacted customers have confirmed that they are now able to access Atrieve without any issues. We are considering the issue to be fully resolved and will proceed with closing this incident
Critical January 15, 2026 SchoolMessenger Communicate: Email broadcast delays for Multiple Customers 3d 19h SchoolMessenger Communicate
Started Jan 15, 2026, 07:08 PM UTC· resolved Jan 19, 2026, 02:12 PM UTC
- investigating Jan 15, 2026, 07:08 PM UTC
We are investigating reports of Email broadcast delays for multiple customers within SchoolMessenger Communicate caused due to an issue on one of our vendors. We are coordinating with the vendor to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..
- identified Jan 16, 2026, 01:50 PM UTC
We have identified the cause for the ongoing issue in SchoolMessenger Communicate and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- monitoring Jan 16, 2026, 03:06 PM UTC
We have deployed a fix to production that has resolved the issue in SchoolMessenger Communicate. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Jan 19, 2026, 02:12 PM UTC
The issue reported for SchoolMessenger Communicate has been resolved and this incident has been closed.