SchoolMessenger incident

PowerSchool SIS - Users hosted in west region are unable to access PS SIS

Major Resolved View vendor source →

SchoolMessenger experienced a major incident on May 13, 2026 affecting PowerSchool SIS, lasting 21h 36m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 05:41 PM UTC
Resolved
May 14, 2026, 03:17 PM UTC
Duration
21h 36m
Detected by Pingoru
May 13, 2026, 05:41 PM UTC

Affected components

PowerSchool SIS

Update timeline

  1. investigating May 13, 2026, 05:41 PM UTC

    We are investigating reports of login and performance issues within PowerSchool SIS. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. identified May 13, 2026, 08:24 PM UTC

    We have identified the cause for the ongoing issue in PowerSchool SIS and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

  3. monitoring May 13, 2026, 10:12 PM UTC

    We have implemented a fix for the issue impacting SIS. Early indicators show that services are recovering, and users should begin to see improved performance. Our teams are actively monitoring the system to ensure stability and full restoration of service.

  4. resolved May 14, 2026, 03:17 PM UTC

    This incident has been resolved.