Is SchoolMessenger down?

We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.

We are continuing to investigate this issue.

Our team has implemented corrective actions that have restored service for the majority of affected customers. We continue to work on resolving issues for a small number of remaining customers who may still experience disruptions with the Automated Dispatching System (ADS). In addition, remediation actions have been completed to clear impacted voice service connections resulting from this event. Our team remains actively engaged and will continue to provide updates as progress is made toward full service restoration.

We have implemented remediation actions, and service has been restored for affected customers. We are now moving this incident into the Monitoring phase while we continue to closely observe the environment to ensure stability. If you continue to experience issues or encounter any new disruptions, please contact PowerSchool Support for assistance. Further updates will be provided if necessary.

Service has been restored, and the Atrieve Automated Dispatching System (ADS) is operating normally. Our team has completed remediation actions and has confirmed that system functionality has returned to expected levels. If you continue to experience issues or encounter any new disruptions related to this incident, please contact PowerSchool Support for assistance. Thank you for your patience while we worked to resolve this issue.

We are aware that some users experienced issues navigating within to Schoology earlier today. The service has now recovered, and users should be able to access the platform normally. Our team will continue to monitor system performance to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience.

The issue has been resolved, and users should now be able to access and navigate the platform normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please contact PowerSchool Support for assistance.

We are aware of an issue causing some users to receive a 504 error message. Our team is actively investigating and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

Customers were unable to access the Customer Management Portal (CMP) due to disk space exhaustion on a production server. The storage volume reached 100% utilization, which impacted critical application services and prevented successful deployments. The issue was mitigated by freeing disk space, restoring service functionality, and redeploying the affected components. Monitoring is ongoing to ensure stability.

Service functionality has been restored, and the Customer Management Portal (CMP) is operating normally. The affected services have been successfully redeployed, disk utilization has returned to normal levels, and system health indicators are stable. We are actively monitoring the environment to ensure continued stability and to identify any remaining issues related to log growth and disk usage.

We are continuing to monitor for any further issues.

The issue has been resolved. Services have been fully restored, and the platform is operating normally. All affected functionality is now available, and system performance has returned to expected levels. If you continue to experience any issues related to this incident, please contact PowerSchool Support for further assistance.

We are investigating reports of users encountering access errors in PowerSchool eSchoolPlus SIS. Our teams are actively working to identify the cause and restore service. We will provide regular updates as more information becomes available.

We have confirmed that PowerSchool eSchoolPlus SIS is functioning normally. We will continue to monitor the application to ensure consistent performance and that all critical functionality remains intact as expected.

The issue affecting access to eSchoolPlus this morning, related to the 26.8.0.0 release, has been resolved. Service has been restored for impacted customers. If you're still experiencing issues, please contact PowerSchool Support.

We have identified the issue affecting scheduled provisioning and are actively working to restore normal operations. Some customers may be required to complete a reauthorization step to resume provisioning activities. Our team is assisting impacted customers and will continue to provide updates as progress is made.

We have identified an issue affecting scheduled provisioning for some customers. To restore normal provisioning, a reauthorization of the integration may be required. A step-by-step guide is available in our Community article and can be followed by a School Administrator to complete the reauthorization process. Once completed, scheduled provisioning will resume automatically. https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US We are actively working to improve this experience and appreciate your patience. Please refer to the linked Community article for instructions and additional details. Further updates will be provided as available.

We have implemented corrective actions for customers impacted by this issue, including backend updates to help restore scheduled provisioning. We are currently monitoring service performance and are seeing provisioning activity resume successfully. If your organization continues to experience issues with scheduled provisioning or syncs are not running as expected, a reauthorization of the integration may be required. We strongly encourage School Administrators to review and follow the steps outlined in the Community article below: https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US Once the reauthorization process is completed, scheduled provisioning should resume automatically. We will continue to monitor the service closely. If you continue to experience issues with your sync after following the guidance above, please contact PowerSchool Support for assistance. Further updates will be provided as needed.

The issue reported for Schoology has been resolved and this incident has been closed.