SchoolMessenger incident

Atrieve - Users Unable To Access Atrieve

Critical Resolved View vendor source →

SchoolMessenger experienced a critical incident on May 24, 2026 affecting HOST02 and HOST03 and 1 more component, lasting 20h 3m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2026, 05:34 AM UTC
Resolved
May 25, 2026, 01:38 AM UTC
Duration
20h 3m
Detected by Pingoru
May 24, 2026, 05:34 AM UTC

Affected components

HOST02HOST03HOST04HOST05HOST06HOST13HOST31

Update timeline

  1. investigating May 24, 2026, 05:34 AM UTC

    We are investigating reports of service disruption and access issue within Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. resolved May 25, 2026, 01:38 AM UTC

    The issue reported for Atrieve has been resolved and this incident has been closed.