SchoolMessenger incident

Curriculum & Instructions - Search Functionality Issue

Major Resolved View vendor source →

SchoolMessenger experienced a major incident on March 5, 2026 affecting Curriculum & Instruction, lasting 9h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2026, 11:25 AM UTC
Resolved
Mar 05, 2026, 08:39 PM UTC
Duration
9h 13m
Detected by Pingoru
Mar 05, 2026, 11:25 AM UTC

Affected components

Curriculum & Instruction

Update timeline

  1. identified Mar 05, 2026, 11:25 AM UTC

    We have identified an issue with Curriculum & Instructions that is preventing customers from searching within Chalk.com. We are actively working to mitigate the issue and will share regular updates as we move toward resolution.

  2. identified Mar 05, 2026, 01:06 PM UTC

    We are continuing to work on restoring full search functionality in Chalk. Search performance has largely returned, with final pieces still catching up. Our team is monitoring progress closely, and we will share another update once everything is fully restored.

  3. monitoring Mar 05, 2026, 06:02 PM UTC

    We have deployed a fix to production that has resolved the issue in Curriculum & Instructions. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  4. resolved Mar 05, 2026, 08:39 PM UTC

    The issue reported for Curriculum & Instructions has been resolved and this incident has been closed