SchoolMessenger incident

eFinancePlus - unable to see menu bar items

Major Resolved View vendor source →

SchoolMessenger experienced a major incident on February 4, 2026 affecting eFinancePlus, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 02:14 PM UTC
Resolved
Feb 04, 2026, 06:18 PM UTC
Duration
4h 3m
Detected by Pingoru
Feb 04, 2026, 02:14 PM UTC

Affected components

eFinancePlus

Update timeline

  1. investigating Feb 04, 2026, 02:14 PM UTC

    We are investigating reports of users are unable to view menu bar items within eFinancePlus. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. monitoring Feb 04, 2026, 05:10 PM UTC

    We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  3. resolved Feb 04, 2026, 06:18 PM UTC

    The issue reported for eFinancePlus has been resolved and this incident has been closed