SchoolMessenger incident
PowerSchool SIS - Users hosted in Azure East region are unable to access PS SIS
SchoolMessenger experienced a critical incident on March 20, 2026 affecting PowerSchool SIS, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2026, 03:50 PM UTC
We are investigating reports of multiple PowerSchool SIS users hosted in Azure east region are unable to access SIS application. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..
- monitoring Mar 20, 2026, 04:14 PM UTC
We are seeing recovery of impacted SIS East Azure VMs and their SIS Applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
- identified Mar 20, 2026, 05:08 PM UTC
We are seeing that most impacted instances have been restored, and our teams are working to bring the remaining instances back online. We will continue to share updates as we make further progress toward full resolution
- monitoring Mar 20, 2026, 06:42 PM UTC
A fix has been applied to the affected SIS Azure East VMs and applications. Our teams will continue to closely monitor the application to ensure stable performance and to confirm that all critical functionality remains fully operational.
- resolved Mar 23, 2026, 10:59 AM UTC
The issue reported for PowerSchool SIS has been resolved and this incident has been closed