SchoolMessenger incident

Special Programs - Outage in East Region

Critical Resolved View vendor source →

SchoolMessenger experienced a critical incident on March 26, 2026 affecting Special Programs, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2026, 08:21 PM UTC
Resolved
Mar 27, 2026, 09:46 PM UTC
Duration
1d 1h
Detected by Pingoru
Mar 26, 2026, 08:21 PM UTC

Affected components

Special Programs

Update timeline

  1. investigating Mar 26, 2026, 08:21 PM UTC

    We are currently investigating reports of users in the East region getting errors when attempting to log in to Special Programs. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. monitoring Mar 26, 2026, 08:54 PM UTC

    We have deployed a fix to production that has resolved the issue in Special Programs. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  3. resolved Mar 27, 2026, 09:46 PM UTC

    The issue reported for Special Programs has been resolved and this incident has been closed