SchoolMessenger incident

Performance Matters - Users may be unable to load the Unify Portal or access the right hand menu

Major Resolved View vendor source →

SchoolMessenger experienced a major incident on March 30, 2026 affecting Performance Matters, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 01:03 PM UTC
Resolved
Mar 30, 2026, 04:53 PM UTC
Duration
3h 50m
Detected by Pingoru
Mar 30, 2026, 01:03 PM UTC

Affected components

Performance Matters

Update timeline

  1. investigating Mar 30, 2026, 01:03 PM UTC

    We are receiving reports of users being unable to load the Unify Portal or access the right hand menu within Performance matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

  2. monitoring Mar 30, 2026, 01:23 PM UTC

    We have deployed a fix to production that has resolved the issue within Performance matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  3. resolved Mar 30, 2026, 04:53 PM UTC

    The issue reported for Performance matters has been resolved and this incident has been closed