SchoolMessenger incident
Multiple PowerSchool Products experiencing functionality issues
SchoolMessenger experienced a major incident on February 17, 2026 affecting Applicant Tracking and Schoology and 1 more component, lasting 20h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2026, 12:42 PM UTC
We are investigating reports of icons not working/grayed out across multiple PowerSchool products. We are working diligently to mitigate the reported issue and will continue to provide regular updates as we progress toward a resolution.
- identified Feb 17, 2026, 12:44 PM UTC
We have identified the cause for the ongoing issue in multiple PowerSchool products and are working on deploying a fix to production. We will continue to provide regular updates on our progress.
- identified Feb 17, 2026, 01:12 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 17, 2026, 04:24 PM UTC
We are continuing to deploy the fix incrementally, and the majority of products have been fully restored.
- identified Feb 17, 2026, 04:33 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 17, 2026, 05:59 PM UTC
We are continuing to deploy the fix incrementally, and the majority of products have been fully restored.
- monitoring Feb 17, 2026, 06:36 PM UTC
We have deployed a production fix that has resolved the issue across all impacted PowerSchool products. We will continue to monitor the applications to ensure stable performance and to confirm that all critical functionality remains operating as expected.
- resolved Feb 18, 2026, 08:48 AM UTC
The issue reported for multiple PowerSchool products has been resolved and this incident has been closed