SchoolMessenger incident

HigherEd - Users are unable login to Employee Records

Critical Resolved View vendor source →

SchoolMessenger experienced a critical incident on May 11, 2026 affecting Employee Records (HigherEd), lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 02:13 PM UTC
Resolved
May 11, 2026, 05:45 PM UTC
Duration
3h 32m
Detected by Pingoru
May 11, 2026, 02:13 PM UTC

Affected components

Employee Records (HigherEd)

Update timeline

  1. investigating May 11, 2026, 02:13 PM UTC

    We are investigating reports of login issues within HigherEd Employee Records. Our team is working diligently to mitigate the reported issue and will continue to provide regular updates as we progress toward resolution.

  2. monitoring May 11, 2026, 02:55 PM UTC

    We have deployed a fix to production that has resolved the issue in HigherEd Employee Records. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  3. resolved May 11, 2026, 05:45 PM UTC

    The issue reported for HigherEd Employee Records has been resolved and this incident has been closed