Samsara incident

Safety Event Triaging - End of Day Summary, Trip Timeline, and Video Library unavailable for some customers

Major Resolved View vendor source →

Samsara experienced a major incident on July 1, 2025 affecting US Cloud Dashboard and Apps / Integrations / APIs, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 05:45 PM UTC
Resolved
Jul 01, 2025, 08:40 PM UTC
Duration
2h 54m
Detected by Pingoru
Jul 01, 2025, 05:45 PM UTC

Affected components

US Cloud DashboardApps / Integrations / APIs

Update timeline

  1. identified Jul 01, 2025, 05:45 PM UTC

    We are currently experiencing an issue where the EOD Summary feature is unavailable for some of our customers. Our engineering team is actively investigating and working to resolve this as quickly as possible.

  2. identified Jul 01, 2025, 06:21 PM UTC

    Engineering has identified the root cause and is actively working to resolve the issue.

  3. identified Jul 01, 2025, 07:06 PM UTC

    We have identified that this issue relates to Safety Event Triaging (End of Day Summary, Trip Timeline, and Video Library features). Our engineering team is continuing to work to resolve this issue.

  4. resolved Jul 01, 2025, 08:40 PM UTC

    We have confirmed that the issue is now resolved. Please contact http://samsara.com/help if you have any questions or concerns.