Samsara incident

Incorrect odometer readings on work orders

Resolved after 2 days 5 hours, affecting Maintenance, on September 23, 2026.

resolved Sep 25, 2026, 07:23 PM UTC

We have confirmed that the issue is now resolved. Please contact http://samsara.com/help if you have any questions or concerns.

Started
Sep 23, 2026, 01:59 PM UTC
Resolved
Sep 25, 2026, 07:23 PM UTC
Duration
2d 5h
Detected by Pingoru
Sep 23, 2026, 01:59 PM UTC

Affected components

Maintenance

Update timeline

  1. investigating Sep 23, 2026, 01:59 PM UTC

    We are currently experiencing an issue where odometer readings may be inflated in the Work Orders page. Our engineering team is actively investigating and working to resolve this as quickly as possible. For real-time updates, please visit https://www.samsarastatus.com/

  2. investigating Sep 23, 2026, 04:17 PM UTC

    Our engineering team is actively investigating the issue that may cause inflated odometer readings on the Work Orders page for some customers. We are working to resolve this as quickly as possible. For updates: https://www.samsarastatus.com/

  3. identified Sep 23, 2026, 08:23 PM UTC

    The root cause of the incorrect odometer readings on work orders has been identified. Our engineering team is currently deploying a fix and updating affected values

  4. identified Sep 23, 2026, 11:53 PM UTC

    Our engineering team has deployed a fix to prevent future odometer reading errors on work orders. The team is actively working to remediate the existing incorrect values in the system

  5. identified Sep 24, 2026, 07:32 AM UTC

    The fix to prevent future incorrect odometer readings on work orders is now in place. Our engineering team is continuing work to correct existing affected records. For updates: https://www.samsarastatus.com/

  6. identified Sep 24, 2026, 04:45 PM UTC

    Our team is actively working to remediate the existing incorrect values in the system. We will provide an update once the values are corrected

  7. resolved Sep 25, 2026, 07:23 PM UTC

    We have confirmed that the issue is now resolved. Please contact http://samsara.com/help if you have any questions or concerns.

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