Resolved after 5 hours 15 minutes, affecting US Cloud Dashboard and European Cloud Dashboard and 1 more, on September 14, 2026.
We have identified the cause of an issue affecting video playback, which may cause problems when playing footage from the library as well as from the Safety inbox for some customers. Our engineering team is implementing a fix and monitoring the recovery closely. Please contact http://samsara.com/help if you have any questions or concerns. We apologise for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Sep 14, 2026, 01:52 PM UTC
We are investigating an issue affecting Retrieved Footage playback which may cause problems with Media playback for some customers. Our engineering team is actively working to identify the cause and restore the service to normal. Please contact http://samsara.com/help if you have any questions or concerns. We apologise for any inconvenience this may have caused.
- identified Sep 14, 2026, 03:24 PM UTC
We have identified the cause of an issue affecting video playback, which may cause problems when playing footage from the library as well as from the Safety inbox for some customers. Our engineering team is implementing a fix and monitoring the recovery closely. Please contact http://samsara.com/help if you have any questions or concerns. We apologise for any inconvenience this may have caused.
- resolved Sep 14, 2026, 07:07 PM UTC
This incident has been resolved.
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