Samsara incident
Samsara dashboard & API not loading for EU customers
Samsara experienced a major incident on July 29, 2025 affecting European Cloud Dashboard, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2025, 11:23 AM UTC
We are currently experiencing an issue where the Samsara dashboard is not loading for customers in the EU. Our engineering team is actively investigating this
- identified Jul 29, 2025, 11:52 AM UTC
Engineering has identified the root cause and is actively working to resolve the issue.
- identified Jul 29, 2025, 12:15 PM UTC
Our team is continuing to work on a fix for this issue
- monitoring Jul 29, 2025, 12:37 PM UTC
Our Engineering team has deployed a fix and is now monitoring to confirm performance is back to normal.
- monitoring Jul 29, 2025, 01:06 PM UTC
The Samsara dashboard in the EU is now loading but we are still seeing some pages that are taking longer than expected to load. Our Engineering team is continuing to monitor this
- resolved Jul 29, 2025, 02:46 PM UTC
We have confirmed that the issue is now resolved. Please contact http://samsara.com/help if you have any questions or concerns.