Samsara incident

Mexico - Connectivity loss for subset of devices

Minor Resolved View vendor source →

Samsara experienced a minor incident on August 2, 2025 affecting GPS / Location / Map, lasting 6h 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2025, 06:45 AM UTC
Resolved
Aug 02, 2025, 01:30 PM UTC
Duration
6h 44m
Detected by Pingoru
Aug 02, 2025, 06:45 AM UTC

Affected components

GPS / Location / Map

Update timeline

  1. investigating Aug 02, 2025, 06:45 AM UTC

    We are currently investigating an issue where subset of devices are failing to connect to the cloud for our customers in Mexico. The issue has been escalated to our cellular providers in the region, and we are awaiting their response

  2. monitoring Aug 02, 2025, 08:32 AM UTC

    The subset of devices which were affected are now reconnecting. We are monitoring to ensure full connectivity

  3. monitoring Aug 02, 2025, 09:00 AM UTC

    The subset of devices which were affected are now reconnecting. We are monitoring to ensure full resolution

  4. resolved Aug 02, 2025, 01:30 PM UTC

    We have confirmed that the issue is now resolved. Please contact http://samsara.com/help if you have any questions or concerns.