Samsara incident

Video Downloads not working for some customers

Major Resolved View vendor source →

Samsara experienced a major incident on September 3, 2025 affecting Safety / Cameras, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 09:46 AM UTC
Resolved
Sep 03, 2025, 12:38 PM UTC
Duration
2h 52m
Detected by Pingoru
Sep 03, 2025, 09:46 AM UTC

Affected components

Safety / Cameras

Update timeline

  1. investigating Sep 03, 2025, 09:46 AM UTC

    We are currently investigating an issue that is impacting safety video downloads for some customers.

  2. monitoring Sep 03, 2025, 12:32 PM UTC

    Our engineering team has resolved the issue and is now monitoring to confirm downloads can be completed as normal.

  3. resolved Sep 03, 2025, 12:38 PM UTC

    This incident has been resolved.