- Detected by Pingoru
- May 06, 2026, 04:51 PM UTC
- Resolved
- May 06, 2026, 05:45 PM UTC
- Duration
- 54m
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 4 updates
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investigating May 06, 2026, 04:51 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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investigating May 06, 2026, 05:15 PM UTC
The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.
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resolved May 06, 2026, 05:45 PM UTC
The Problem with the “Authentication (Token Validator)” has been resolved, and, where necessary, corrective action was taken for the customers affected. The service is within nominal operational parameters, and our testing is passing. The Thales Incident Response Team is closely monitoring the service stability.
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postmortem May 12, 2026, 02:29 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 03:24 PM UTC
- Resolved
- Apr 15, 2026, 06:38 PM UTC
- Duration
- 3h 14m
Affected: Push Delivery
Timeline · 5 updates
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investigating Apr 15, 2026, 03:24 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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investigating Apr 15, 2026, 03:46 PM UTC
The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.
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identified Apr 15, 2026, 04:04 PM UTC
We have isolated the source of the issue and are currently working towards resolution.
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monitoring Apr 15, 2026, 05:04 PM UTC
We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.
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resolved Apr 15, 2026, 06:38 PM UTC
The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 11:21 PM UTC
- Resolved
- Mar 24, 2026, 11:49 PM UTC
- Duration
- 28m
Affected: Admin Consoles
Timeline · 3 updates
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investigating Mar 24, 2026, 11:21 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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investigating Mar 24, 2026, 11:43 PM UTC
We are troubleshooting and working to restore the service. We will provide further updates when they become available.
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resolved Mar 24, 2026, 11:49 PM UTC
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 08:58 PM UTC
- Resolved
- Mar 02, 2026, 08:58 PM UTC
- Duration
- —
Affected: Admin Consoles
Timeline · 2 updates
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resolved Mar 02, 2026, 08:58 PM UTC
The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.
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postmortem Mar 10, 2026, 10:13 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Read the full incident report →
Critical January 22, 2026 - Detected by Pingoru
- Jan 22, 2026, 11:00 PM UTC
- Resolved
- Jan 22, 2026, 11:07 PM UTC
- Duration
- 6m
Affected: End User Services
Timeline · 4 updates
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investigating Jan 22, 2026, 11:00 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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monitoring Jan 22, 2026, 11:03 PM UTC
We have performed some restorative actions and we are seeing positive results.
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resolved Jan 22, 2026, 11:07 PM UTC
Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
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postmortem Feb 18, 2026, 09:54 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 03:43 AM UTC
- Resolved
- Nov 26, 2025, 04:10 AM UTC
- Duration
- 27m
Affected: Authentication Services
Timeline · 4 updates
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investigating Nov 26, 2025, 03:43 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.
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monitoring Nov 26, 2025, 03:51 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 26, 2025, 04:10 AM UTC
This incident has been resolved.
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postmortem Dec 11, 2025, 09:41 AM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Read the full incident report →
- Detected by Pingoru
- Oct 11, 2025, 05:42 PM UTC
- Resolved
- Oct 11, 2025, 06:18 PM UTC
- Duration
- 35m
Affected: Admin Consoles
Timeline · 4 updates
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investigating Oct 11, 2025, 05:42 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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investigating Oct 11, 2025, 06:10 PM UTC
The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.
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resolved Oct 11, 2025, 06:18 PM UTC
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
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postmortem Nov 19, 2025, 05:11 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 02:39 PM UTC
- Resolved
- Sep 18, 2025, 08:17 PM UTC
- Duration
- 5h 37m
Affected: End User Services
Timeline · 6 updates
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investigating Sep 18, 2025, 02:39 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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investigating Sep 18, 2025, 02:55 PM UTC
We are continuing to investigate this issue. We will provide updates as they become available.
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investigating Sep 18, 2025, 04:12 PM UTC
We have yet to discover the source of the anomaly but are continuing to investigate.
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identified Sep 18, 2025, 06:09 PM UTC
We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.
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identified Sep 18, 2025, 08:17 PM UTC
After testing and monitoring we can confirm the issue is resolved. We will now close the incident.
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resolved Sep 18, 2025, 08:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2025, 01:40 AM UTC
- Resolved
- Sep 17, 2025, 02:12 AM UTC
- Duration
- 31m
Affected: Authentication ServicesAdmin Consoles
Timeline · 8 updates
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investigating Sep 17, 2025, 01:40 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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investigating Sep 17, 2025, 01:41 AM UTC
We are continuing to investigate this issue.
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investigating Sep 17, 2025, 01:47 AM UTC
We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.
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investigating Sep 17, 2025, 01:49 AM UTC
We are continuing to investigate this issue.
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investigating Sep 17, 2025, 01:51 AM UTC
We are continuing to investigate this issue.
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monitoring Sep 17, 2025, 01:56 AM UTC
After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.
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resolved Sep 17, 2025, 02:12 AM UTC
The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
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postmortem Sep 22, 2025, 05:09 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
Read the full incident report →
- Detected by Pingoru
- Aug 24, 2025, 04:49 AM UTC
- Resolved
- Aug 24, 2025, 04:52 AM UTC
- Duration
- 2m
Affected: Authentication ServicesAdmin Consoles
Timeline · 3 updates
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investigating Aug 24, 2025, 04:49 AM UTC
The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.
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resolved Aug 24, 2025, 04:52 AM UTC
This incident has been resolved.
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postmortem Sep 04, 2025, 06:54 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Read the full incident report →
- Detected by Pingoru
- Aug 22, 2025, 05:04 PM UTC
- Resolved
- Aug 22, 2025, 05:25 PM UTC
- Duration
- 20m
Affected: End User ServicesEnd User ServicesEnd User Services
Timeline · 2 updates
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identified Aug 22, 2025, 05:04 PM UTC
Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.
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resolved Aug 22, 2025, 05:25 PM UTC
Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 08:23 AM UTC
- Resolved
- Aug 21, 2025, 06:00 PM UTC
- Duration
- 9h 37m
Affected: Push DeliveryPush Delivery
Timeline · 7 updates
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investigating Aug 21, 2025, 08:23 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.
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investigating Aug 21, 2025, 11:05 AM UTC
We are still following up with our SMS service provider for an update. We will keep you posted with further developments.
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investigating Aug 21, 2025, 12:50 PM UTC
We are still following up with our SMS service provider for an update. We will keep you posted with further developments.
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investigating Aug 21, 2025, 04:08 PM UTC
We are continuing to investigate this issue.
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monitoring Aug 21, 2025, 05:32 PM UTC
We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.
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monitoring Aug 21, 2025, 05:59 PM UTC
Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.
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resolved Aug 21, 2025, 06:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2025, 05:42 PM UTC
- Resolved
- Aug 20, 2025, 05:48 PM UTC
- Duration
- 6m
Affected: Management
Timeline · 2 updates
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investigating Aug 20, 2025, 05:42 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
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resolved Aug 20, 2025, 05:48 PM UTC
The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.
Read the full incident report →
- Detected by Pingoru
- Jul 18, 2025, 03:34 PM UTC
- Resolved
- Jul 18, 2025, 05:07 PM UTC
- Duration
- 1h 32m
Affected: End User Services
Timeline · 6 updates
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investigating Jul 18, 2025, 03:34 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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investigating Jul 18, 2025, 03:48 PM UTC
We are continuing to investigate this issue.
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identified Jul 18, 2025, 03:50 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 18, 2025, 03:53 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jul 18, 2025, 04:24 PM UTC
The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.
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resolved Jul 18, 2025, 05:07 PM UTC
The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2025, 04:17 PM UTC
- Resolved
- Jul 07, 2025, 04:37 PM UTC
- Duration
- 19m
Affected: Admin Consoles
Timeline · 5 updates
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investigating Jul 07, 2025, 04:17 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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monitoring Jul 07, 2025, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jul 07, 2025, 04:30 PM UTC
We are continuing to monitor and will close after checking the service.
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resolved Jul 07, 2025, 04:37 PM UTC
This incident has been resolved.
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postmortem Jul 16, 2025, 08:55 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2025, 08:54 AM UTC
- Resolved
- Jul 07, 2025, 09:56 AM UTC
- Duration
- 1h 2m
Affected: Push Delivery
Timeline · 4 updates
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investigating Jul 07, 2025, 08:54 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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identified Jul 07, 2025, 09:03 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 07, 2025, 09:27 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 07, 2025, 09:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 20, 2025, 07:36 PM UTC
- Resolved
- Jun 20, 2025, 07:40 PM UTC
- Duration
- 4m
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 3 updates
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investigating Jun 20, 2025, 07:36 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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resolved Jun 20, 2025, 07:40 PM UTC
The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
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postmortem Jul 03, 2025, 10:38 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:36 PM UTC
- Resolved
- Jun 12, 2025, 07:46 PM UTC
- Duration
- 1h 9m
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 5 updates
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investigating Jun 12, 2025, 06:36 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services, specifically SAML Auth. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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investigating Jun 12, 2025, 06:43 PM UTC
We have confirmation from our cloud service provider that they are having issues. We will provide further updates as they become available.
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monitoring Jun 12, 2025, 06:55 PM UTC
We are now seeing signs of recovery from our cloud service provider. Services are still stabilizing however, we will continue to monitor for a full recovery.
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resolved Jun 12, 2025, 07:46 PM UTC
Our services are fully recovered and our cloud service provider has provided confirmation that the issue is resolved on their end. We are conducting testing with positive results. However we will continue to closely monitor the situation. We will now close this incident and provide an incident report when the details become available to us.
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postmortem Jun 18, 2025, 09:42 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2025, 11:17 AM UTC
- Resolved
- Mar 31, 2025, 09:06 PM UTC
- Duration
- 9h 49m
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 5 updates
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investigating Mar 31, 2025, 11:17 AM UTC
With reference to our previous incident, we are continuing to investigate the last issue as we keep monitoring the situation as we are still seeing some performance issues with SAML Auth & Console. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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identified Mar 31, 2025, 11:34 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 31, 2025, 12:09 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Mar 31, 2025, 09:06 PM UTC
After careful testing, monitoring and taking preventative measures, we are are confident in closing this incident. We will issue an incident report within 5 business days.
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resolved Mar 31, 2025, 09:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2025, 10:07 AM UTC
- Resolved
- Mar 24, 2025, 10:39 AM UTC
- Duration
- 32m
Affected: Push Delivery
Timeline · 7 updates
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investigating Mar 24, 2025, 09:52 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. Issues with RADIUS will impede your access to VPN and other network assets. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
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investigating Mar 24, 2025, 10:07 AM UTC
We are continuing to investigate this issue and to narrow down the affected service.
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investigating Mar 24, 2025, 10:13 AM UTC
We are continuing to investigate this issue, which is affecting PUSH services.
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identified Mar 24, 2025, 10:28 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Mar 24, 2025, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 24, 2025, 10:39 AM UTC
This incident has been resolved.
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postmortem Apr 03, 2025, 06:41 PM UTC
[Final IR Download here](https://supportportal.gemalto.com/sys_attachment.do?sys_id=bce40a3f83ac6290ee2f12026daad3e8) [IR History Download here](https://supportportal.gemalto.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2025, 07:09 PM UTC
- Resolved
- Feb 28, 2025, 06:17 PM UTC
- Duration
- 23h 7m
Affected: Authentication ServicesAdmin ConsolesPush DeliveryManagement
Timeline · 5 updates
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investigating Feb 27, 2025, 07:09 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. The symptoms of the issue could result in intermittent slowness when authenticating to the STA console as well as SAML auth. If you are facing failures, increasing timeout values might prove effective until we uncover and rectify the issue. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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monitoring Feb 27, 2025, 09:19 PM UTC
We have applied fixes to the environment and are seeing improved performance. We will continue to test and monitor. We will keep this incident open until we are confident that we will not see a reoccurrence.
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monitoring Feb 28, 2025, 09:52 AM UTC
We have applied fixes to the environment and are seeing improved performance. We will continue to test and monitor. We will keep this incident open until we are confident that we will not see a reoccurrence.
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resolved Feb 28, 2025, 06:17 PM UTC
All services are operating nominally and we are confident that the corrective steps taken have had the expected results. We will now close this incident. We will provide an Incident Report within the next 5 business days.
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postmortem Mar 05, 2025, 08:21 PM UTC
[Final IR Download here](https://supportportal.thalesgroup.com/sys_attachment.do?sys_id=b3150dee978c6610c698bf76f053af7a) [IR History Download here](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Read the full incident report →
- Detected by Pingoru
- Dec 24, 2024, 07:27 PM UTC
- Resolved
- Dec 27, 2024, 03:00 PM UTC
- Duration
- 2d 19h
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 2 updates
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investigating Dec 24, 2024, 07:27 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Radius Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. It appears that there are many illegitimate requests being sent to STA via some customer auth nodes, creating delays in Radius response. We are attempting to mitigate the impact, however, we encourage our customers to review their Radius traffic being sent to us and block any suspicious IPs/Requests. Increasing Radius timeout values until the incident is resolved should prove to be effective in allowing Radius authentications to complete successfully. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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resolved Dec 27, 2024, 03:00 PM UTC
As the deluge of requests has slowed, we will close this incident. However, we do recommend continuing to review the nature of the requests being sent to customer Radius gateways and block any suspicious activity proactively.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2024, 10:55 PM UTC
- Resolved
- Dec 06, 2024, 12:25 AM UTC
- Duration
- 1h 30m
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 3 updates
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investigating Dec 05, 2024, 10:55 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Radius Authentication Services. It appears we now have a reoccurrence of the event that degraded Radius services earlier. We are again working towards implementing further steps to mitigate the issue. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
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identified Dec 05, 2024, 11:46 PM UTC
We have taken restorative steps and are currently testing.
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resolved Dec 06, 2024, 12:25 AM UTC
Our testing and continued monitoring has given us confidence that the environment has recovered. We will now close this incident.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2024, 05:42 PM UTC
- Resolved
- Dec 05, 2024, 08:54 PM UTC
- Duration
- 3h 11m
Affected: Authentication ServicesAdmin ConsolesEnd User Services
Timeline · 5 updates
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investigating Dec 05, 2024, 05:42 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. Issues with RADIUS will impede your access to VPN and other network assets. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
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investigating Dec 05, 2024, 05:52 PM UTC
We are continuing to investigate the issue.
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identified Dec 05, 2024, 06:45 PM UTC
We are implementing mitigating steps to restore the Radius service to normal operational state. We are hoping to see positive results shortly. We will provide updates as they become available.
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monitoring Dec 05, 2024, 08:25 PM UTC
We have seen the service stabilize. We are continuing to monitor and test to ensure continued stability.
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resolved Dec 05, 2024, 08:54 PM UTC
The incident has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2024, 08:56 AM UTC
- Resolved
- Oct 15, 2024, 09:58 AM UTC
- Duration
- 1h 2m
Affected: Management
Timeline · 4 updates
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investigating Oct 15, 2024, 08:56 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Sync" for some customers. Customers may see issues syncing user details from their user directory (eg: Active Directory) The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
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identified Oct 15, 2024, 09:54 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 15, 2024, 09:54 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 15, 2024, 09:58 AM UTC
This incident has been resolved.
Read the full incident report →
