US - Admin Console Incident

Update timeline

1. investigating Mar 24, 2026, 11:21 PM UTC

   The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. It is still accessible, however, it loads slowly with occasional timeouts. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. investigating Mar 24, 2026, 11:43 PM UTC

   We are troubleshooting and working to restore the service. We will provide further updates when they become available.

3. resolved Mar 24, 2026, 11:49 PM UTC

   The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.