Resolved after 35 minutes, affecting Admin Consoles, on October 11, 2025.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)
Affected components
Update timeline
- investigating Oct 11, 2025, 05:42 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Oct 11, 2025, 06:10 PM UTC
The Thales incident response team is currently working towards service restoration. We will provide further updates as they become available.
- resolved Oct 11, 2025, 06:18 PM UTC
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Nov 19, 2025, 05:11 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021003)
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