Runway incident

Issues affecting Aleph generations

Major Resolved View vendor source →

Runway experienced a major incident on December 12, 2025 affecting App and Backend and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 10:40 AM UTC
Resolved
Dec 12, 2025, 01:18 PM UTC
Duration
2h 38m
Detected by Pingoru
Dec 12, 2025, 10:40 AM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Dec 12, 2025, 10:40 AM UTC

    We are seeing issues with Aleph generations that may affect API customers. We're working on investigating and resolving this issue ASAP.

  2. identified Dec 12, 2025, 12:28 PM UTC

    We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

  3. resolved Dec 12, 2025, 01:18 PM UTC

    This incident has now been resolved.