Runway incident

Increased error rate in Veo 3 and Veo 3,.1 generations

Major Resolved View vendor source →

Runway experienced a major incident on January 28, 2026 affecting App and Backend and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 05:33 PM UTC
Resolved
Jan 28, 2026, 06:25 PM UTC
Duration
52m
Detected by Pingoru
Jan 28, 2026, 05:33 PM UTC

Affected components

AppBackendPublic API

Update timeline

  1. investigating Jan 28, 2026, 05:33 PM UTC

    We are seeing highly increased error rates in Veo 3 and Veo 3.1 generations and are working closely with Google to resolve them. We will share an update as soon as we can.

  2. resolved Jan 28, 2026, 06:25 PM UTC

    This incident is now resolved.