Runway experienced a minor incident on November 20, 2025 affecting App and Backend and 1 more component, lasting 23h 5m. The incident has been resolved; the full update timeline is below.
Affected components
AppBackendPublic API
Update timeline
- investigating Nov 20, 2025, 11:20 AM UTC
We are seeing issues affecting Veo 3.1 generations where the output is sometimes fully black with no audio. We are investigating this issue and will provide an update as soon as we can.
- investigating Nov 21, 2025, 10:24 AM UTC
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
- resolved Nov 21, 2025, 10:25 AM UTC
This incident has been resolved.