Runway experienced a minor incident on November 12, 2025 affecting App and Backend and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
AppBackendPublic API
Update timeline
- investigating Nov 12, 2025, 04:20 PM UTC
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- monitoring Nov 12, 2025, 05:08 PM UTC
Generations are processing normally again. We will continue to monitor the situation.
- resolved Nov 12, 2025, 07:38 PM UTC
The issue has been resolved.