Runway experienced a critical incident on December 23, 2025 affecting App and Backend and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
AppBackendPublic API
Update timeline
- investigating Dec 23, 2025, 05:06 PM UTC
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- monitoring Dec 23, 2025, 05:10 PM UTC
We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.
- resolved Dec 23, 2025, 05:17 PM UTC
This incident has now been resolved.