Runway experienced a minor incident on January 2, 2026 affecting App and Backend and 1 more component, lasting 10h 51m. The incident has been resolved; the full update timeline is below.
Affected components
AppBackendPublic API
Update timeline
- investigating Jan 02, 2026, 06:04 AM UTC
Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
- identified Jan 02, 2026, 08:14 AM UTC
We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.
- monitoring Jan 02, 2026, 04:33 PM UTC
A fix for the issue is rolling out, users should see successful video upscales shortly.
- resolved Jan 02, 2026, 04:56 PM UTC
This incident has now been resolved.