RethinkBH Outage History
RethinkBH is up right nowPingoru has recorded 53 incidents for RethinkBH: 26 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 382 of 720 (53%) |
| May 2026 | 2 | 147 of 744 (20%) |
| June 2026 | 3 | 453 of 720 (63%) |
| July 2026 | 2 | 146 of 744 (20%) |
| August 2026 | 3 | 76 of 744 (10%) |
| September 2026 | 2 | 546 of 720 (76%) |
| October 2026 | 5 | 288 of 518 (55%) |
Incidents, newest first
Notice October 20, 2026 VBMAPP Integration- Resume, Begin, Scores, Reports 3h 15m
Started Oct 20, 2026, 04:50 PM UTC· resolved Oct 20, 2026, 08:05 PM UTC
- investigating Oct 20, 2026, 04:50 PM UTC
We are aware of an issue affecting access to certain VBMAPP features, including scores, starting or resuming sections, and reports. Our team is actively investigating the issue in collaboration with VBMAPP, as the affected functionality relies on their integration. We’ll share updates as more information becomes available. Thank you for your patience while we work to resolve this.
- resolved Oct 20, 2026, 08:05 PM UTC
This incident has been resolved by VBMAPP and we are seeing restored functionality.
Notice October 15, 2026 Rethink BH will undergo Temporary Maintenance at 9:15 AM EST and be operational at 9:20 AM EST 6m
Started Oct 15, 2026, 01:06 PM UTC· resolved Oct 15, 2026, 01:13 PM UTC
- investigating Oct 15, 2026, 01:06 PM UTC
Rethink BH will undergo Temporary Maintenance at 9:15 AM EST and will be restored at 9:20 It is expected that users will not be able to log in, finalize data, or access components of the platform at this time.
- resolved Oct 15, 2026, 01:13 PM UTC
We apologize for any confusion. After further review, we’ve confirmed that temporary maintenance is not necessary at this time. No action is required, and services will continue as normal. Thank you for your understanding.
Notice October 15, 2026 Integrated Billing - Loading 3d 23h
Started Oct 15, 2026, 12:58 PM UTC· resolved Oct 19, 2026, 12:51 PM UTC
- investigating Oct 15, 2026, 12:58 PM UTC
We are receiving and seeing reports of the integrated billing product not loading for some users. Our development team is actively working on restoring this functionality / investigating this.
- monitoring Oct 15, 2026, 02:16 PM UTC
Access to the integrated billing module has been restored. A fix has been implemented and we are actively monitoring the resolution.
- resolved Oct 19, 2026, 12:51 PM UTC
This incident has been resolved.
Notice October 7, 2026 Integrated Billing - Payment Posting 7d 17h
Started Oct 07, 2026, 07:35 PM UTC· resolved Oct 15, 2026, 12:58 PM UTC
- investigating Oct 07, 2026, 07:35 PM UTC
We are currently investigating the 'payment posting' module being unavailable for integrated billing users. We are actively working on restoring access.
- monitoring Oct 08, 2026, 04:56 PM UTC
A fix has been implemented and the payment posting module is now available for those who have permissions to access it.
- resolved Oct 15, 2026, 12:58 PM UTC
This incident has been resolved.
Notice October 7, 2026 Client Report Template Edits 7d 20h
Started Oct 07, 2026, 04:39 PM UTC· resolved Oct 15, 2026, 12:59 PM UTC
- investigating Oct 07, 2026, 04:39 PM UTC
We are currently investigating reports where fields in a client report template are not available after edits are made to the base client report template's. Recommendation: To avoid potential data loss or unexpected changes, please do not make edits to client report templates in "Templates" at this time. We recommend waiting until this issue has been resolved before making any changes. If edits have been made and fields are no longer available, please submit a ticket to our support team with the client report template name needing restored: https://get.rethinkbh.com/rethinkbh-support-center We apologize for the inconvenience and will provide an update as soon as more information is available.
- monitoring Oct 08, 2026, 01:11 PM UTC
The issue has been identified and fixed. We have restored the affected templates that were impacted by the issue. However, for the templates that were modified by customers who re-added the fields in themselves, we have left the templates unchanged to avoid overwriting customer updates. We are continuing to monitor the situation and verify that affected templates are restored as expected.
- resolved Oct 15, 2026, 12:59 PM UTC
This incident has been resolved.
Notice September 10, 2026 BH app (Legacy App) Log in 27d 6h
Started Sep 10, 2026, 01:36 PM UTC· resolved Oct 07, 2026, 08:30 PM UTC
- investigating Sep 10, 2026, 01:36 PM UTC
We are currently investigating an issue where users utilizing the legacy app are being locked out of their account when attempting a log in.
- monitoring Sep 10, 2026, 05:06 PM UTC
A fix has been identified. Users who were not able to log in / receiving invalid credentials / locked account will need to reset their password prior to attempting to log in. To do this: Go to https://webapp.rethinkbehavioralhealth.com/Healthcare#/Login Enter in your Username on File Select NEXT Select "Forgot your password?" Enter in the email address on file for your profile Select SUBMIT Follow the link in your inbox (please check spam or junk folders if not seeing this in your inbox). If you are utilizing password management systems, please update your password management systems with your new password
- resolved Oct 07, 2026, 08:30 PM UTC
This incident has been resolved.
Notice September 3, 2026 Reports of Site Slowness/ Loading 6d 4h
Started Sep 03, 2026, 01:22 PM UTC· resolved Sep 09, 2026, 06:11 PM UTC
- investigating Sep 03, 2026, 01:22 PM UTC
We are currently receiving reports of a site slow down / loading issues for some users. Our development team is actively investigating this.
- monitoring Sep 03, 2026, 04:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 06:11 PM UTC
This incident has been resolved.
Notice August 31, 2026 Site Loading / Performance 3d 4h
Started Aug 31, 2026, 01:02 PM UTC· resolved Sep 03, 2026, 05:20 PM UTC
- investigating Aug 31, 2026, 01:02 PM UTC
We are currently investigating reports of the site loading slowly or not responding for some customers. Our team is actively working to identify the cause and restore normal performance. We apologize for the disruption and appreciate your patience while we work to resolve this issue.
- monitoring Aug 31, 2026, 01:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 05:20 PM UTC
This incident has been resolved
Notice August 28, 2026 Fire Tablet - BH+ Login 2d 19h
Started Aug 28, 2026, 08:43 PM UTC· resolved Aug 31, 2026, 03:56 PM UTC
- investigating Aug 28, 2026, 08:43 PM UTC
We have received reports of users utilizing Amazon Fire Tablets experiencing issues logging in to the BH+ app and receiving an 'offline' connection messaging. Our team is investigating the issue and working to identify a resolution. We’ll provide updates as more information becomes available.
- resolved Aug 31, 2026, 03:56 PM UTC
This incident has been resolved.
Notice August 19, 2026 Data Entry Degredation 46m
Started Aug 19, 2026, 04:34 PM UTC· resolved Aug 19, 2026, 05:20 PM UTC
- investigating Aug 19, 2026, 04:34 PM UTC
We are currently investigating reports of users encountering error messages while entering clinical data on the web browser’s “Data Entry” page.
- resolved Aug 19, 2026, 05:20 PM UTC
This issue has been resolved, a fix has been implemented and monitored and we are seeing restored access
Notice July 27, 2026 BillAI performance 30m
Started Jul 27, 2026, 03:24 PM UTC· resolved Jul 27, 2026, 03:55 PM UTC
- identified Jul 27, 2026, 03:24 PM UTC
We are currently receiving reports regarding slowness in the BillAI feature of our site. Users utilizing BillAI may experience slowness within that system. We have identified a cause of this and are working on a resolution to improve performance. If you receive an error during the next few minutes, just reload or retry your previous action and everything should reload properly.
- resolved Jul 27, 2026, 03:55 PM UTC
This incident has been resolved, we will continue to monitor
Notice July 21, 2026 Slow Loading Clinical Programming Pages 6d 1h
Started Jul 21, 2026, 01:59 PM UTC· resolved Jul 27, 2026, 03:21 PM UTC
- investigating Jul 21, 2026, 01:59 PM UTC
We are receiving reports of the clinical programming page loading slowly / not loading the view data page for some users and are actively investigating the issue.
- monitoring Jul 21, 2026, 03:15 PM UTC
The issue has been identified, a fix has been released and we are actively monitoring the fix.
- resolved Jul 27, 2026, 03:21 PM UTC
This incident has been resolved.
Notice June 26, 2026 LiveChat Vendor Disruption 3d 3h
Started Jun 26, 2026, 03:03 PM UTC· resolved Jun 29, 2026, 06:44 PM UTC
- investigating Jun 26, 2026, 03:03 PM UTC
Our Vendor for LiveChat is currently experiencing issues resulting in the Rethink LiveChannel being unavailable. We are actively in communication with them and will resume LiveChat services once the system is fully operational. In the interim, our support agents are available via our ticketing form or phone calls. For more support options, please see: https://www.rethinkbehavioralhealth.com/support/#
- resolved Jun 29, 2026, 06:44 PM UTC
This incident has been marked as resolved by our Vendor and we are noticing improvements in service. We will continue to monitor this service with our Vendor.
Notice June 24, 2026 Data Entry Messaging 1d 16h
Started Jun 24, 2026, 08:48 PM UTC· resolved Jun 26, 2026, 01:46 PM UTC
- investigating Jun 24, 2026, 08:48 PM UTC
We are receiving reports of users receiving error messaging when entering in data via the legacy app and some reports of web browser. Our team is actively investigating this
- monitoring Jun 24, 2026, 11:15 PM UTC
A fix has been implemented and we are monitoring the fix.
- resolved Jun 26, 2026, 01:46 PM UTC
This incident has been resolved.
Notice June 5, 2026 Legacy App - Minimum Trial Requirement 90d 1h
Started Jun 05, 2026, 04:09 PM UTC· resolved Sep 03, 2026, 05:20 PM UTC
- identified Jun 05, 2026, 04:09 PM UTC
We have received reports that the legacy app is requiring staff to input data which meets the required minimum trials prior to syncing / saving the information. We are investigating this issue, have identified the source and working on a resolution.
- monitoring Jun 05, 2026, 09:40 PM UTC
A fix has been sent to the app store and is awaiting publishing from Apple. This issue was only reported and observed by iOS Legacy app users. New version number will be 26.2.1.
- monitoring Jun 08, 2026, 01:17 AM UTC
The update is live in the app store for legacy app on iOS. Please download version 26.2.1. IMPORTANT: If you were experiencing syncing issues, please do not delete the app, please download directly from the app store without deletion. For legacy app, information is saved directly onto the device until it is synced to the server. If the app is deleted, this will remove any stored information.
- resolved Sep 03, 2026, 05:20 PM UTC
This incident has been resolved
Notice May 15, 2026 Tebra uploads in "In Progress" status for an unexpected amount of time 7h
Started May 15, 2026, 01:09 PM UTC· resolved May 15, 2026, 08:09 PM UTC
- investigating May 15, 2026, 01:09 PM UTC
We have received several reports of Billing Export uploads to Tebra remaining unprocessed and in the "In Progress" status since yesterday. We are investigating this issue and working with Tebra to ensure all reports will be processed as quickly as possible. Please hold on uploading reports as this will cause further delays in the processing.
- resolved May 15, 2026, 08:09 PM UTC
Requests are processing at the expected rate.
Notice April 24, 2026 Site Performance: Intermittent Errors 2d 20h
Started Apr 24, 2026, 07:27 PM UTC· resolved Apr 27, 2026, 04:04 PM UTC
- investigating Apr 24, 2026, 07:27 PM UTC
We are currently investigating an alert from our service provider regarding access for our users. This may appear for some users as slow loading or inability to access the site. Particularly users utilizing mobile app and integrations Actions being taken --Engineering is actively working with Azure’s recovery process, including traffic rebalancing and rollback activities already underway at the platform level --Teams are making configuration changes to restore service in healthy availability zones and improve resilience
- monitoring Apr 24, 2026, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 04:04 PM UTC
Our service provider has notified that their systems are operational and all services should be restored.
Notice April 21, 2026 Offline mode in RethinkBH app not functioning 169d 4h
Started Apr 21, 2026, 04:16 PM UTC· resolved Oct 07, 2026, 08:30 PM UTC
- investigating Apr 21, 2026, 04:16 PM UTC
We are currently receiving reports of the old mobile app redirecting users to a blank home page when using the RethinkBH app while offline. We are investigating this issue and working on a resolution as quickly as possible.
- resolved Oct 07, 2026, 08:30 PM UTC
This incident has been resolved.
Notice March 30, 2026 Site Slowness 7d 22h
Started Mar 30, 2026, 04:06 PM UTC· resolved Apr 07, 2026, 02:16 PM UTC
- investigating Mar 30, 2026, 04:06 PM UTC
We have received reports of site slowness from several users. We are investigating these reports and are working on a resolution as quickly as possible.
- monitoring Mar 30, 2026, 07:01 PM UTC
A fix for this issue has been implemented. We are continuing to monitor site performance.
- resolved Apr 07, 2026, 02:16 PM UTC
This incident has been resolved.
Notice March 26, 2026 Performance Issue - Group Calendar 3d 23h
Started Mar 26, 2026, 04:29 PM UTC· resolved Mar 30, 2026, 04:06 PM UTC
- investigating Mar 26, 2026, 04:29 PM UTC
We have received reports of slow loading times within the Group Calendar as well as other areas of the Scheduler. We are investigating this issue and are working on resolving it as quickly as possible.
- resolved Mar 30, 2026, 04:06 PM UTC
This incident has been resolved.
Notice March 20, 2026 BH+ Login Issues and Performance Issues 6d
Started Mar 20, 2026, 03:52 PM UTC· resolved Mar 26, 2026, 04:27 PM UTC
- investigating Mar 20, 2026, 03:52 PM UTC
We are currently investigating reports of users being kicked out of and/or being unable to login to the Rethink BH+ mobile App as well as reports of slow loading and other performance issues on the RethinkBH website. We are working to resolve these issues as quickly as possible and will continue to post updates as they are available.
- monitoring Mar 20, 2026, 04:26 PM UTC
A fix has been implemented and we are continue to monitor app logins and site performance. If you continue to run into issue on the RethinkBH website. Please try clearing the cache and cookies on your browser for all time or utilizing an incognito/private browser window.
- resolved Mar 26, 2026, 04:27 PM UTC
This incident has been resolved.
Notice March 2, 2026 Performance Issues 10d 23h
Started Mar 02, 2026, 04:01 PM UTC· resolved Mar 13, 2026, 03:58 PM UTC
- investigating Mar 02, 2026, 04:01 PM UTC
We have received reports of slow loading across the site. We are investigating these issues and working on a resolution as quickly as possible. We will continue to provide updates as the situation evolves.
- monitoring Mar 02, 2026, 05:01 PM UTC
A fix has been implemented for this issues. We are continuing to monitor the performance of the RethinkBH platform. If you continue to experience performance issues, please try utilizing an incognito browser window. This can be opened on any browser by clicking CTL (Command on a Mac)+Shift+N when you have a browser open.
- resolved Mar 13, 2026, 03:58 PM UTC
This incident has been resolved.
Notice October 22, 2025 VB-MAPP Issues 1d
Started Oct 22, 2025, 02:05 PM UTC· resolved Oct 23, 2025, 02:30 PM UTC
- investigating Oct 22, 2025, 02:05 PM UTC
The issue from yesterday (10/21) where users received a "There was an error performing your action. Please contact your account administrator if the issue persists." message when opening an existing VB-MAPP assessment remains resolved. Two issues currently exist relating to the VB-MAPP Assessment within Rethink. 1. The message "There was an error performing your action. Please contact your account administrator if the issue persists." appears when attempting to assign a new VB-MAPP assessment to a client 2. The questions under the EESA area of the assessment are not appearing Our Development Team is looking into these issues and working on resolving them as quickly as possible. We will continue to post updates here.
- investigating Oct 22, 2025, 04:44 PM UTC
The issue where the questions were not appearing within the EESA area of the VB-MAPP assessment has now been resolved. We are continuing to work with VB-MAPP regarding the assignment of new assessments.
- resolved Oct 23, 2025, 02:30 PM UTC
All known issues relating to the VB-MAPP assessment have now been resolved.
Notice October 21, 2025 Users unable to access VB-MAPP Assessments 2h 29m
Started Oct 21, 2025, 05:28 PM UTC· resolved Oct 21, 2025, 07:58 PM UTC
- identified Oct 21, 2025, 05:28 PM UTC
When attempting to access VB-MAPP assessments users are receiving a "There was an error performing your action. Please contact your account administrator if the issue persists." message. This is due to an issue on VB-MAPP's side. We have reached out to VB-MAPP for a resolution and will provide updates here as we receive them.
- resolved Oct 21, 2025, 07:58 PM UTC
This issue has been resolved. You should now be able to access VB-MAPP assessments as expected.
Notice September 10, 2025 Rethink Web App not loading or loading slowly 19h 33m
Started Sep 10, 2025, 05:17 PM UTC· resolved Sep 11, 2025, 12:50 PM UTC
- investigating Sep 10, 2025, 05:17 PM UTC
We have received reports of the site loading slowly or not loading at all (500 Error Page) for some users. Our Development Team has been alerted to this issue and is investigating. We will continue to post updates on this page.
- identified Sep 10, 2025, 06:32 PM UTC
This issue is the result of an ongoing issue with our server provider. We have added additional servers to help address the slowness and are continuing to monitor developments on the server providers side. We will continue to post updates here.
- monitoring Sep 10, 2025, 09:47 PM UTC
The server side issues have been resolved. We are continuing to monitor our site performance. If you are still experiencing issues with slow loading on the Rethink Behavioral Health Platform please ensure that you utilize an incognito browsing window or clear your cache and cookies for all time.
- resolved Sep 11, 2025, 12:50 PM UTC
This incident has been resolved.