RethinkBH incident

Users unable to access VB-MAPP Assessments

Resolved after 2 hours 29 minutes, on October 21, 2025.

resolved Oct 21, 2025, 07:58 PM UTC

This issue has been resolved. You should now be able to access VB-MAPP assessments as expected.

Started
Oct 21, 2025, 05:28 PM UTC
Resolved
Oct 21, 2025, 07:58 PM UTC
Duration
2h 29m
Detected by Pingoru
Oct 21, 2025, 05:28 PM UTC

Update timeline

  1. identified Oct 21, 2025, 05:28 PM UTC

    When attempting to access VB-MAPP assessments users are receiving a "There was an error performing your action. Please contact your account administrator if the issue persists." message. This is due to an issue on VB-MAPP's side. We have reached out to VB-MAPP for a resolution and will provide updates here as we receive them.

  2. resolved Oct 21, 2025, 07:58 PM UTC

    This issue has been resolved. You should now be able to access VB-MAPP assessments as expected.

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