RethinkBH Outage History
RethinkBH is up right nowPingoru has recorded 53 incidents for RethinkBH: 26 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 382 of 720 (53%) |
| May 2026 | 2 | 147 of 744 (20%) |
| June 2026 | 3 | 453 of 720 (63%) |
| July 2026 | 2 | 146 of 744 (20%) |
| August 2026 | 3 | 76 of 744 (10%) |
| September 2026 | 2 | 546 of 720 (76%) |
| October 2026 | 5 | 288 of 588 (49%) |
Incidents, newest first
Notice August 27, 2025 Users unable to submit session notes via the website 7h 8m
Started Aug 27, 2025, 02:06 PM UTC· resolved Aug 27, 2025, 09:15 PM UTC
- investigating Aug 27, 2025, 02:06 PM UTC
We have received reports of some users being unable to submit session notes via the website. Our Development Team is investigating this issue and is working on resolving it as quickly as possible.
- monitoring Aug 27, 2025, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2025, 09:15 PM UTC
This incident has been resolved.
Notice July 23, 2025 Incorrect "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message 4h 9m
Started Jul 23, 2025, 02:02 PM UTC· resolved Jul 23, 2025, 06:12 PM UTC
- investigating Jul 23, 2025, 02:02 PM UTC
Some users are receiving a "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message when attempting to schedule appointment even when the staff member is assigned to the client. This message should not impact the ability to schedule the appointment. Our Development Team is working on resolving this issue as quickly as possible.
- monitoring Jul 23, 2025, 03:27 PM UTC
A fix has been released for this issue. We will continue to monitor for any additional reports of this message being incorrectly displayed.
- resolved Jul 23, 2025, 06:12 PM UTC
This incident has been resolved.
Notice May 8, 2025 Users unable to navigate between tabs under Client Program 8d
Started May 08, 2025, 02:40 PM UTC· resolved May 16, 2025, 03:39 PM UTC
- investigating May 08, 2025, 02:40 PM UTC
Some users are being redirected to the home page when attempting to move between the tabs (Future, Mastered, Discontinued) on the Client Program page. We are investigating this issue with high priority and working on resolving it as quickly as possible. We will continue to post updates here.
- investigating May 08, 2025, 09:11 PM UTC
We are continuing to work on this issue. We have a possible solution that is expected to be launched tonight or early tomorrow. We will continue to post updates as we have more information regarding this issue.
- monitoring May 09, 2025, 01:26 PM UTC
The fix for this issue has been released and navigation under Client Program appears to be functioning as expected. We will continue to monitor the results of the fix. If you still experience this issue after clearing the cache and cookies on your browser or when using an incognito browser window, please reach out to our Support Team https://www.rethinkbehavioralhealth.com/support/
- resolved May 16, 2025, 03:39 PM UTC
This incident has been resolved.
Notice April 28, 2025 Website Slowness 23h 18m
Started Apr 28, 2025, 04:37 PM UTC· resolved Apr 29, 2025, 03:56 PM UTC
- investigating Apr 28, 2025, 04:37 PM UTC
We are receiving reports of loading issues and slowness on the website. We are investigating these issues with the highest priority and are working on resolving them as quickly as possible. We will post updates regarding this issue as soon as we have them.
- monitoring Apr 28, 2025, 07:30 PM UTC
A fix has been launched for this issue. We are continuing to monitor the mobile app and website performance closely. If you continue to experience these issues, please try fully closing and reopening the RethinkBH mobile app or clearing the cache and cookies on your browser before reaching out to RethinkBH support at https://www.rethinkbehavioralhealth.com/support/
- resolved Apr 29, 2025, 03:56 PM UTC
This issue has now been resolved. If you continue to experience these issues, please try fully closing and reopening the RethinkBH mobile app or clearing the cache and cookies on your browser before reaching out to RethinkBH support at https://www.rethinkbehavioralhealth.com/support/
Notice April 4, 2025 Mobile App loading issues and Website slowness 5h 39m
Started Apr 04, 2025, 01:12 PM UTC· resolved Apr 04, 2025, 06:51 PM UTC
- investigating Apr 04, 2025, 01:12 PM UTC
We are receiving reports of loading issues on the RethinkBH mobile app as well as slowness on the website. We are investigating these issues with the highest priority and are working on resolving them as quickly as possible. We will post updates regarding this issue as soon as we have them.
- monitoring Apr 04, 2025, 01:56 PM UTC
A fix has been launched for this issue. We are continuing to monitor the mobile app and website performance closely. If you continue to experience these issues, please try fully closing and reopening the RethinkBH mobile app or clearing the cache and cookies on your browser before reaching out to RethinkBH support at https://www.rethinkbehavioralhealth.com/support/
- resolved Apr 04, 2025, 06:51 PM UTC
This issue has now been resolved. If you continue to experience these issues, please try fully closing and reopening the RethinkBH mobile app or clearing the cache and cookies on your browser before reaching out to RethinkBH support at https://www.rethinkbehavioralhealth.com/support/
Notice December 27, 2024 Analyze Data Graphing View Functions 7d 2h
Started Dec 27, 2024, 07:46 PM UTC· resolved Jan 03, 2025, 10:37 PM UTC
- investigating Dec 27, 2024, 07:46 PM UTC
We have received reports of analyze data tab not showing all graphing display options. Currently when viewing graphs, 'view by trial set' is functioning as intended, however view options such as 'by day' 'by month', by 'week' are not. Our development team is investigating the issue and working to resolve this.
- identified Jan 03, 2025, 04:04 PM UTC
A fix has been identified for this issue and is currently in testing. The fix is expected to be released on 1/4/2025.
- resolved Jan 03, 2025, 10:37 PM UTC
A fix for this issue has been released. If you continue to see the “No data points found in selected date range” message in error, please try clearing the cache and cookies on your browser for all time before notifying our Support team at https://www.rethinkbehavioralhealth.com/support/
Notice November 11, 2024 Users unable to open or verify Travel Appointments 8h 41m
Started Nov 11, 2024, 02:19 PM UTC· resolved Nov 11, 2024, 11:01 PM UTC
- investigating Nov 11, 2024, 02:19 PM UTC
We have received reports from several users that they are unable to open or verify travel appointments. Our Development Team is investigating this issue. We will provide updates as soon as they are available.
- monitoring Nov 11, 2024, 08:34 PM UTC
A fix has been released to address the issue of users being unable to open Travel Appointments on the scheduler. We will continue to monitor this issue to ensure that the fix is working as intended.
- resolved Nov 11, 2024, 11:01 PM UTC
This issue is now resolved. Please contacting Rethink Support at https://www.rethinkbehavioralhealth.com/support/ if you continue to run into issues opening Travel Appointments.