RethinkBH Outage History

RethinkBH is up right now

RethinkBH had 30 outages in the last 2 years totaling 934h 3m of downtime — averaging 1.2 incidents per month.

There were 30 RethinkBH outages since May 21, 2024 totaling 934h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rethinkbh.com

Notice July 15, 2024

Reports of site slowness

Detected by Pingoru
Jul 15, 2024, 05:13 PM UTC
Resolved
Jul 18, 2024, 02:49 PM UTC
Duration
2d 21h
Timeline · 7 updates
  1. investigating Jul 15, 2024, 05:13 PM UTC

    We are investigating reports of site slowness and are working to resolve them as quickly as possible. We will continue to provide updates as we have more information.

  2. identified Jul 15, 2024, 06:01 PM UTC

    The site slowness appears to be tied to updates made by Microsoft over the weekend. We are currently working with Microsoft to resolve this issue as quickly as possible.

  3. monitoring Jul 15, 2024, 06:47 PM UTC

    The issue has now been resolved. We are continuing to monitor site performance and will update this page with any updates.

  4. investigating Jul 17, 2024, 01:23 PM UTC

    We have begun receiving new reports of site slowness. We are investigating them and working on resolving them as quickly as possible. We will continue to provide updates as we have more information.

  5. identified Jul 17, 2024, 01:51 PM UTC

    The cause of this issue has been identified and a fix has been implemented. Site performance should be returning to normal.

  6. monitoring Jul 17, 2024, 03:26 PM UTC

    This morning, we experienced an issue with our scale-out rules with Microsoft, which typically allocate additional servers to the website before business hours. As a result, the website experienced slower performance. Multiple Microsoft customers reported similar issues, indicating a potential problem on Microsoft's end. The issue was addressed with Microsoft and we were able to scale out to more servers. This change has restored the website to its normal capacity. The site is currently operating as expected, and we are continuing to conduct tests to ensure stability.

  7. resolved Jul 18, 2024, 02:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2024

CKEditor message when editing Session Notes on the Rethink Web Platform

Detected by Pingoru
Jul 01, 2024, 06:56 PM UTC
Resolved
Jul 11, 2024, 01:11 PM UTC
Duration
9d 18h
Timeline · 3 updates
  1. investigating Jul 01, 2024, 05:41 PM UTC

    Some users may receive a message relating to the CKEditor version when editing session notes on the Rethink Web Platform. Our Development Team is investigating this issue and working on resolving it as quickly as possible.

  2. identified Jul 01, 2024, 06:56 PM UTC

    The cause of the issue has been identified as a message from an internal service that needs to be updated. We are working on adding this update as soon as possible. There is no impact to Session Note security and Session Notes can be edited and saved as normal by closing out the alert window.

  3. resolved Jul 11, 2024, 01:11 PM UTC

    A fix has been released for this issue. The message relating the the CKEditor version should no longer appear when editing Session Notes.

Read the full incident report →

Notice June 5, 2024

RBT Training Video Player

Detected by Pingoru
Jun 05, 2024, 04:03 PM UTC
Resolved
Jun 17, 2024, 08:43 PM UTC
Duration
12d 4h
Timeline · 2 updates
  1. investigating Jun 05, 2024, 04:03 PM UTC

    Some users are reporting issues with the video player for the 40 Hour RBT training course. Our team is working to resolve this issue as quickly as possible.

  2. resolved Jun 17, 2024, 08:43 PM UTC

    The video player has been updated. Persistent issues with the video player should now be resolved. If you continue to experience issues, please reach out to Rethink Support at https://www.rethinkbehavioralhealth.com/support/

Read the full incident report →

Notice May 21, 2024

Funder Reports appearing blank

Detected by Pingoru
May 21, 2024, 07:42 PM UTC
Resolved
Jun 04, 2024, 01:18 PM UTC
Duration
13d 17h
Timeline · 3 updates
  1. identified May 21, 2024, 07:42 PM UTC

    Some users are seeing Funder Reports as blank when going to view them under the client page. We are working on releasing a fix for this issue as soon as possible.

  2. identified May 29, 2024, 02:43 PM UTC

    Our engineering team has identified the root cause of this issue, and and patch will be released by 5/31

  3. resolved Jun 04, 2024, 01:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 21, 2024

Billing Export Batches Failing

Detected by Pingoru
May 21, 2024, 05:40 PM UTC
Resolved
May 22, 2024, 01:36 AM UTC
Duration
7h 56m
Timeline · 2 updates
  1. identified May 21, 2024, 05:40 PM UTC

    When exporting a billing export to Kareo some users are having the batch fail while receiving a Failed: Error updating patientAppointment Id = XXXXXXX cannot sync due to issue with client sync to Kareo." message. This is tied to the integration with Kareo/Tebra. We are working on resolving this issue as quickly as possible.

  2. resolved May 22, 2024, 01:36 AM UTC

    This issue has been resolved. If you continue to have any concerns please contact your customer success manager or our product support team: https://www.rethinkbehavioralhealth.com/support/

Read the full incident report →