Resolved after 27 days 6 hours, on September 10, 2026.
A fix has been identified. Users who were not able to log in / receiving invalid credentials / locked account will need to reset their password prior to attempting to log in. To do this: Go to https://webapp.rethinkbehavioralhealth.com/Healthcare#/Login Enter in your Username on File Select NEXT Select "Forgot your password?" Enter in the email address on file for your profile Select SUBMIT Follow the link in your inbox (please check spam or junk folders if not seeing this in your inbox). If you are utilizing password management systems, please update your password management systems with your new password
Update timeline
- investigating Sep 10, 2026, 01:36 PM UTC
We are currently investigating an issue where users utilizing the legacy app are being locked out of their account when attempting a log in.
- monitoring Sep 10, 2026, 05:06 PM UTC
A fix has been identified. Users who were not able to log in / receiving invalid credentials / locked account will need to reset their password prior to attempting to log in. To do this: Go to https://webapp.rethinkbehavioralhealth.com/Healthcare#/Login Enter in your Username on File Select NEXT Select "Forgot your password?" Enter in the email address on file for your profile Select SUBMIT Follow the link in your inbox (please check spam or junk folders if not seeing this in your inbox). If you are utilizing password management systems, please update your password management systems with your new password
- resolved Oct 07, 2026, 08:30 PM UTC
This incident has been resolved.
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