RethinkBH experienced a notice incident on October 22, 2025, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 22, 2025, 02:05 PM UTC
The issue from yesterday (10/21) where users received a "There was an error performing your action. Please contact your account administrator if the issue persists." message when opening an existing VB-MAPP assessment remains resolved. Two issues currently exist relating to the VB-MAPP Assessment within Rethink. 1. The message "There was an error performing your action. Please contact your account administrator if the issue persists." appears when attempting to assign a new VB-MAPP assessment to a client 2. The questions under the EESA area of the assessment are not appearing Our Development Team is looking into these issues and working on resolving them as quickly as possible. We will continue to post updates here.
- investigating Oct 22, 2025, 04:44 PM UTC
The issue where the questions were not appearing within the EESA area of the VB-MAPP assessment has now been resolved. We are continuing to work with VB-MAPP regarding the assignment of new assessments.
- resolved Oct 23, 2025, 02:30 PM UTC
All known issues relating to the VB-MAPP assessment have now been resolved.