Resolved after 19 hours 33 minutes, on September 10, 2025.
The server side issues have been resolved. We are continuing to monitor our site performance. If you are still experiencing issues with slow loading on the Rethink Behavioral Health Platform please ensure that you utilize an incognito browsing window or clear your cache and cookies for all time.
Update timeline
- investigating Sep 10, 2025, 05:17 PM UTC
We have received reports of the site loading slowly or not loading at all (500 Error Page) for some users. Our Development Team has been alerted to this issue and is investigating. We will continue to post updates on this page.
- identified Sep 10, 2025, 06:32 PM UTC
This issue is the result of an ongoing issue with our server provider. We have added additional servers to help address the slowness and are continuing to monitor developments on the server providers side. We will continue to post updates here.
- monitoring Sep 10, 2025, 09:47 PM UTC
The server side issues have been resolved. We are continuing to monitor our site performance. If you are still experiencing issues with slow loading on the Rethink Behavioral Health Platform please ensure that you utilize an incognito browsing window or clear your cache and cookies for all time.
- resolved Sep 11, 2025, 12:50 PM UTC
This incident has been resolved.
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