Is RethinkBH down?
Last checked 7m agoNo incidents right now.
RethinkBH is operational right now. Last checked 7m ago; the most recent incident resolved 6d ago.
Real-time RethinkBH status, recent outages, and incident history — pulled directly from RethinkBH's official status page at https://status.rethinkbh.com every 5 minutes. Pingoru tracks 0 RethinkBH services and has captured 8 incidents in the last 90 days (99.99% uptime). Get email, Slack, Discord, or webhook alerts the moment RethinkBH reports a new incident — free for 5 monitors, no credit card.
Active incidents 2
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Timeline · 3 updates
- identified · Jun 05, 2026, 04:09 PM UTC
We have received reports that the legacy app is requiring staff to input data which meets the required minimum trials prior to syncing / saving the information. We are investigating this issue, have identified the source and working on a resolution.
- monitoring · Jun 05, 2026, 09:40 PM UTC
A fix has been sent to the app store and is awaiting publishing from Apple. This issue was only reported and observed by iOS Legacy app users. New version number will be 26.2.1.
- monitoring · Jun 08, 2026, 01:17 AM UTC
The update is live in the app store for legacy app on iOS. Please download version 26.2.1. IMPORTANT: If you were experiencing syncing issues, please do not delete the app, please download directly from the app store without deletion. For legacy app, information is saved directly onto the device until it is synced to the server. If the app is deleted, this will remove any stored information.
Latest: The update is live in the app store for legacy app on iOS. Please download version 26.2.1. IMPORTANT: If you were experiencing syncing issues, please do not delete the app, please …
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Timeline · 1 update
- investigating · Apr 21, 2026, 04:16 PM UTC
We are currently receiving reports of the old mobile app redirecting users to a blank home page when using the RethinkBH app while offline. We are investigating this issue and working on a resolution as quickly as possible.
Latest: We are currently receiving reports of the old mobile app redirecting users to a blank home page when using the RethinkBH app while offline. We are investigating this issue and work…
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Recent outages & incidents
Past 90 days-
Timeline · 2 updates
- identified · Jul 27, 2026, 03:24 PM UTC
We are currently receiving reports regarding slowness in the BillAI feature of our site. Users utilizing BillAI may experience slowness within that system. We have identified a cause of this and are working on a resolution to improve performance. If you receive an error during the next few minutes, just reload or retry your previous action and everything should reload properly.
- resolved · Jul 27, 2026, 03:55 PM UTC
This incident has been resolved, we will continue to monitor
Latest: This incident has been resolved, we will continue to monitor
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Timeline · 3 updates
- investigating · Jul 21, 2026, 01:59 PM UTC
We are receiving reports of the clinical programming page loading slowly / not loading the view data page for some users and are actively investigating the issue.
- monitoring · Jul 21, 2026, 03:15 PM UTC
The issue has been identified, a fix has been released and we are actively monitoring the fix.
- resolved · Jul 27, 2026, 03:21 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 2 updates
- investigating · Jun 26, 2026, 03:03 PM UTC
Our Vendor for LiveChat is currently experiencing issues resulting in the Rethink LiveChannel being unavailable. We are actively in communication with them and will resume LiveChat services once the system is fully operational. In the interim, our support agents are available via our ticketing form or phone calls. For more support options, please see: https://www.rethinkbehavioralhealth.com/support/#
- resolved · Jun 29, 2026, 06:44 PM UTC
This incident has been marked as resolved by our Vendor and we are noticing improvements in service. We will continue to monitor this service with our Vendor.
Latest: This incident has been marked as resolved by our Vendor and we are noticing improvements in service. We will continue to monitor this service with our Vendor.
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Timeline · 3 updates
- investigating · Jun 24, 2026, 08:48 PM UTC
We are receiving reports of users receiving error messaging when entering in data via the legacy app and some reports of web browser. Our team is actively investigating this
- monitoring · Jun 24, 2026, 11:15 PM UTC
A fix has been implemented and we are monitoring the fix.
- resolved · Jun 26, 2026, 01:46 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 2 updates
- investigating · May 15, 2026, 01:09 PM UTC
We have received several reports of Billing Export uploads to Tebra remaining unprocessed and in the "In Progress" status since yesterday. We are investigating this issue and working with Tebra to ensure all reports will be processed as quickly as possible. Please hold on uploading reports as this will cause further delays in the processing.
- resolved · May 15, 2026, 08:09 PM UTC
Requests are processing at the expected rate.
Latest: Requests are processing at the expected rate.
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See the full RethinkBH outage history
3 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse RethinkBH outage history →Or sign up free to get alerts when RethinkBH breaks · 10 free monitors · No credit card
- BillAI performance ResolvedStarted Jul 27, 2026, 03:24 PM UTC · Resolved Jul 27, 2026, 03:55 PM UTC · 30m
- Started Jul 21, 2026, 01:59 PM UTC · Resolved Jul 27, 2026, 03:21 PM UTC · 6d 1h
- LiveChat Vendor Disruption ResolvedStarted Jun 26, 2026, 03:03 PM UTC · Resolved Jun 29, 2026, 06:44 PM UTC · 3d 3h
- Data Entry Messaging ResolvedStarted Jun 24, 2026, 08:48 PM UTC · Resolved Jun 26, 2026, 01:46 PM UTC · 1d 16h
- Started Jun 05, 2026, 04:09 PM UTC · ● 58d 2h
- Started May 15, 2026, 01:09 PM UTC · Resolved May 15, 2026, 08:09 PM UTC · 7h
- Started May 07, 2026, 02:05 PM UTC · Resolved May 08, 2026, 05:24 PM UTC · 1d 3h