Is RethinkBH down?

Last checked 7m ago
Current status
RethinkBH is up

No incidents right now.

Official status page: https://status.rethinkbh.com · Polled every 5 minutes · 0 components tracked

RethinkBH is operational right now. Last checked 7m ago; the most recent incident resolved 6d ago.

Real-time RethinkBH status, recent outages, and incident history — pulled directly from RethinkBH's official status page at https://status.rethinkbh.com every 5 minutes. Pingoru tracks 0 RethinkBH services and has captured 8 incidents in the last 90 days (99.99% uptime). Get email, Slack, Discord, or webhook alerts the moment RethinkBH reports a new incident — free for 5 monitors, no credit card.

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RethinkBH uptime 99.99% uptime · past 90 days
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Active incidents 2

  1. Ongoing ● 58d 2h
    Started Jun 05, 2026, 04:09 PM UTC
    Timeline · 3 updates
    • identified · Jun 05, 2026, 04:09 PM UTC

      We have received reports that the legacy app is requiring staff to input data which meets the required minimum trials prior to syncing / saving the information. We are investigating this issue, have identified the source and working on a resolution.

    • monitoring · Jun 05, 2026, 09:40 PM UTC

      A fix has been sent to the app store and is awaiting publishing from Apple. This issue was only reported and observed by iOS Legacy app users. New version number will be 26.2.1.

    • monitoring · Jun 08, 2026, 01:17 AM UTC

      The update is live in the app store for legacy app on iOS. Please download version 26.2.1. IMPORTANT: If you were experiencing syncing issues, please do not delete the app, please download directly from the app store without deletion. For legacy app, information is saved directly onto the device until it is synced to the server. If the app is deleted, this will remove any stored information.

    Latest: The update is live in the app store for legacy app on iOS. Please download version 26.2.1. IMPORTANT: If you were experiencing syncing issues, please do not delete the app, please …

  2. Ongoing ● 103d 2h
    Started Apr 21, 2026, 04:16 PM UTC
    Timeline · 1 update
    • investigating · Apr 21, 2026, 04:16 PM UTC

      We are currently receiving reports of the old mobile app redirecting users to a blank home page when using the RethinkBH app while offline. We are investigating this issue and working on a resolution as quickly as possible.

    Latest: We are currently receiving reports of the old mobile app redirecting users to a blank home page when using the RethinkBH app while offline. We are investigating this issue and work…

Recent outages & incidents

Past 90 days
  1. Resolved 30m
    Started Jul 27, 2026, 03:24 PM UTC · Resolved Jul 27, 2026, 03:55 PM UTC
    Timeline · 2 updates
    • identified · Jul 27, 2026, 03:24 PM UTC

      We are currently receiving reports regarding slowness in the BillAI feature of our site. Users utilizing BillAI may experience slowness within that system. We have identified a cause of this and are working on a resolution to improve performance. If you receive an error during the next few minutes, just reload or retry your previous action and everything should reload properly.

    • resolved · Jul 27, 2026, 03:55 PM UTC

      This incident has been resolved, we will continue to monitor

    Latest: This incident has been resolved, we will continue to monitor

  2. Resolved 6d 1h
    Started Jul 21, 2026, 01:59 PM UTC · Resolved Jul 27, 2026, 03:21 PM UTC
    Timeline · 3 updates
    • investigating · Jul 21, 2026, 01:59 PM UTC

      We are receiving reports of the clinical programming page loading slowly / not loading the view data page for some users and are actively investigating the issue.

    • monitoring · Jul 21, 2026, 03:15 PM UTC

      The issue has been identified, a fix has been released and we are actively monitoring the fix.

    • resolved · Jul 27, 2026, 03:21 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 3d 3h
    Started Jun 26, 2026, 03:03 PM UTC · Resolved Jun 29, 2026, 06:44 PM UTC
    Timeline · 2 updates
    • investigating · Jun 26, 2026, 03:03 PM UTC

      Our Vendor for LiveChat is currently experiencing issues resulting in the Rethink LiveChannel being unavailable. We are actively in communication with them and will resume LiveChat services once the system is fully operational. In the interim, our support agents are available via our ticketing form or phone calls. For more support options, please see: https://www.rethinkbehavioralhealth.com/support/#

    • resolved · Jun 29, 2026, 06:44 PM UTC

      This incident has been marked as resolved by our Vendor and we are noticing improvements in service. We will continue to monitor this service with our Vendor.

    Latest: This incident has been marked as resolved by our Vendor and we are noticing improvements in service. We will continue to monitor this service with our Vendor.

  4. Resolved 1d 16h
    Started Jun 24, 2026, 08:48 PM UTC · Resolved Jun 26, 2026, 01:46 PM UTC
    Timeline · 3 updates
    • investigating · Jun 24, 2026, 08:48 PM UTC

      We are receiving reports of users receiving error messaging when entering in data via the legacy app and some reports of web browser. Our team is actively investigating this

    • monitoring · Jun 24, 2026, 11:15 PM UTC

      A fix has been implemented and we are monitoring the fix.

    • resolved · Jun 26, 2026, 01:46 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 7h
    Started May 15, 2026, 01:09 PM UTC · Resolved May 15, 2026, 08:09 PM UTC
    Timeline · 2 updates
    • investigating · May 15, 2026, 01:09 PM UTC

      We have received several reports of Billing Export uploads to Tebra remaining unprocessed and in the "In Progress" status since yesterday. We are investigating this issue and working with Tebra to ensure all reports will be processed as quickly as possible. Please hold on uploading reports as this will cause further delays in the processing.

    • resolved · May 15, 2026, 08:09 PM UTC

      Requests are processing at the expected rate.

    Latest: Requests are processing at the expected rate.

See the full RethinkBH outage history

3 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 7 incidents View full outage history →