Resolved after 7 days 20 hours, on October 7, 2026.
The issue has been identified and fixed. We have restored the affected templates that were impacted by the issue. However, for the templates that were modified by customers who re-added the fields in themselves, we have left the templates unchanged to avoid overwriting customer updates. We are continuing to monitor the situation and verify that affected templates are restored as expected.
Update timeline
- investigating Oct 07, 2026, 04:39 PM UTC
We are currently investigating reports where fields in a client report template are not available after edits are made to the base client report template's. Recommendation: To avoid potential data loss or unexpected changes, please do not make edits to client report templates in "Templates" at this time. We recommend waiting until this issue has been resolved before making any changes. If edits have been made and fields are no longer available, please submit a ticket to our support team with the client report template name needing restored: https://get.rethinkbh.com/rethinkbh-support-center We apologize for the inconvenience and will provide an update as soon as more information is available.
- monitoring Oct 08, 2026, 01:11 PM UTC
The issue has been identified and fixed. We have restored the affected templates that were impacted by the issue. However, for the templates that were modified by customers who re-added the fields in themselves, we have left the templates unchanged to avoid overwriting customer updates. We are continuing to monitor the situation and verify that affected templates are restored as expected.
- resolved Oct 15, 2026, 12:59 PM UTC
This incident has been resolved.
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