RethinkBH incident

Incorrect "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message

Notice Resolved View vendor source →

RethinkBH experienced a notice incident on July 23, 2025, lasting 4h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 02:02 PM UTC
Resolved
Jul 23, 2025, 06:12 PM UTC
Duration
4h 9m
Detected by Pingoru
Jul 23, 2025, 02:02 PM UTC

Update timeline

  1. investigating Jul 23, 2025, 02:02 PM UTC

    Some users are receiving a "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message when attempting to schedule appointment even when the staff member is assigned to the client. This message should not impact the ability to schedule the appointment. Our Development Team is working on resolving this issue as quickly as possible.

  2. monitoring Jul 23, 2025, 03:27 PM UTC

    A fix has been released for this issue. We will continue to monitor for any additional reports of this message being incorrectly displayed.

  3. resolved Jul 23, 2025, 06:12 PM UTC

    This incident has been resolved.