RethinkBH incident

Rethink Web App not loading or loading slowly

Notice Resolved View vendor source →

RethinkBH experienced a notice incident on September 10, 2025, lasting 19h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 05:17 PM UTC
Resolved
Sep 11, 2025, 12:50 PM UTC
Duration
19h 33m
Detected by Pingoru
Sep 10, 2025, 05:17 PM UTC

Update timeline

  1. investigating Sep 10, 2025, 05:17 PM UTC

    We have received reports of the site loading slowly or not loading at all (500 Error Page) for some users. Our Development Team has been alerted to this issue and is investigating. We will continue to post updates on this page.

  2. identified Sep 10, 2025, 06:32 PM UTC

    This issue is the result of an ongoing issue with our server provider. We have added additional servers to help address the slowness and are continuing to monitor developments on the server providers side. We will continue to post updates here.

  3. monitoring Sep 10, 2025, 09:47 PM UTC

    The server side issues have been resolved. We are continuing to monitor our site performance. If you are still experiencing issues with slow loading on the Rethink Behavioral Health Platform please ensure that you utilize an incognito browsing window or clear your cache and cookies for all time.

  4. resolved Sep 11, 2025, 12:50 PM UTC

    This incident has been resolved.