RethinkBH Outage History

We are aware of an issue affecting access to certain VBMAPP features, including scores, starting or resuming sections, and reports. Our team is actively investigating the issue in collaboration with VBMAPP, as the affected functionality relies on their integration. We’ll share updates as more information becomes available. Thank you for your patience while we work to resolve this.

Rethink BH will undergo Temporary Maintenance at 9:15 AM EST and will be restored at 9:20 It is expected that users will not be able to log in, finalize data, or access components of the platform at this time.

We are receiving and seeing reports of the integrated billing product not loading for some users. Our development team is actively working on restoring this functionality / investigating this.

We are currently investigating the 'payment posting' module being unavailable for integrated billing users. We are actively working on restoring access.

We are currently investigating reports where fields in a client report template are not available after edits are made to the base client report template's. Recommendation: To avoid potential data loss or unexpected changes, please do not make edits to client report templates in "Templates" at this time. We recommend waiting until this issue has been resolved before making any changes. If edits have been made and fields are no longer available, please submit a ticket to our support team with the client report template name needing restored: https://get.rethinkbh.com/rethinkbh-support-center We apologize for the inconvenience and will provide an update as soon as more information is available.

We are currently investigating an issue where users utilizing the legacy app are being locked out of their account when attempting a log in.

We are currently receiving reports of a site slow down / loading issues for some users. Our development team is actively investigating this.

We are currently investigating reports of the site loading slowly or not responding for some customers. Our team is actively working to identify the cause and restore normal performance. We apologize for the disruption and appreciate your patience while we work to resolve this issue.

We have received reports of users utilizing Amazon Fire Tablets experiencing issues logging in to the BH+ app and receiving an 'offline' connection messaging. Our team is investigating the issue and working to identify a resolution. We’ll provide updates as more information becomes available.

We are currently investigating reports of users encountering error messages while entering clinical data on the web browser’s “Data Entry” page.

We are receiving reports of the clinical programming page loading slowly / not loading the view data page for some users and are actively investigating the issue.

Our Vendor for LiveChat is currently experiencing issues resulting in the Rethink LiveChannel being unavailable. We are actively in communication with them and will resume LiveChat services once the system is fully operational. In the interim, our support agents are available via our ticketing form or phone calls. For more support options, please see: https://www.rethinkbehavioralhealth.com/support/#

We are receiving reports of users receiving error messaging when entering in data via the legacy app and some reports of web browser. Our team is actively investigating this

We have received several reports of Billing Export uploads to Tebra remaining unprocessed and in the "In Progress" status since yesterday. We are investigating this issue and working with Tebra to ensure all reports will be processed as quickly as possible. Please hold on uploading reports as this will cause further delays in the processing.

We are currently investigating an alert from our service provider regarding access for our users. This may appear for some users as slow loading or inability to access the site. Particularly users utilizing mobile app and integrations Actions being taken --Engineering is actively working with Azure’s recovery process, including traffic rebalancing and rollback activities already underway at the platform level --Teams are making configuration changes to restore service in healthy availability zones and improve resilience

We are currently receiving reports of the old mobile app redirecting users to a blank home page when using the RethinkBH app while offline. We are investigating this issue and working on a resolution as quickly as possible.

We have received reports of site slowness from several users. We are investigating these reports and are working on a resolution as quickly as possible.

We have received reports of slow loading times within the Group Calendar as well as other areas of the Scheduler. We are investigating this issue and are working on resolving it as quickly as possible.

We are currently investigating reports of users being kicked out of and/or being unable to login to the Rethink BH+ mobile App as well as reports of slow loading and other performance issues on the RethinkBH website. We are working to resolve these issues as quickly as possible and will continue to post updates as they are available.

We have received reports of slow loading across the site. We are investigating these issues and working on a resolution as quickly as possible. We will continue to provide updates as the situation evolves.

The issue from yesterday (10/21) where users received a "There was an error performing your action. Please contact your account administrator if the issue persists." message when opening an existing VB-MAPP assessment remains resolved. Two issues currently exist relating to the VB-MAPP Assessment within Rethink. 1. The message "There was an error performing your action. Please contact your account administrator if the issue persists." appears when attempting to assign a new VB-MAPP assessment to a client 2. The questions under the EESA area of the assessment are not appearing Our Development Team is looking into these issues and working on resolving them as quickly as possible. We will continue to post updates here.

The issue where the questions were not appearing within the EESA area of the VB-MAPP assessment has now been resolved. We are continuing to work with VB-MAPP regarding the assignment of new assessments.

We have received reports of the site loading slowly or not loading at all (500 Error Page) for some users. Our Development Team has been alerted to this issue and is investigating. We will continue to post updates on this page.