REPAY Outage History

Started Aug 27, 2026, 03:29 PM UTC· resolved Aug 28, 2026, 03:05 PM UTC

1. identified Aug 27, 2026, 03:29 PM UTC

   Good morning, We are aware of an incident impacting ACH payments for some REPAY clients. Our team is actively investigating and will reply with updates as they become available. Thank you for your continued patience.

2. monitoring Aug 27, 2026, 03:50 PM UTC

   Good morning, Thank you for your continued patience. The incident has been resolved and REPAY is seeing successful ACH transactions. We will continue to monitor for potential ongoing impacts and will move to resolved within 24 hours. Thank you again for your patience. REPAY

3. resolved Aug 28, 2026, 03:05 PM UTC

   Good morning, After monitoring for the past 24 hours, we are confident the solution in place is working as expected and we anticipate no further impact to our clients. Thank you again for your continued patience.

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Started Aug 06, 2026, 05:56 PM UTC· resolved Aug 07, 2026, 11:04 PM UTC

1. identified Aug 06, 2026, 05:56 PM UTC

   Good afternoon, REPAY clients may be experiencing issues with reporting dashboards. This issue does NOT impact payment processing. We have identified the issue and are working to remediate immediately. Thank you for you continued patience while we work to resolve the issue. We will post additional updates as they become available. Thank you,

2. monitoring Aug 06, 2026, 06:53 PM UTC

   Good afternoon, We have updated the reporting instances and expect delivery to be on schedule effective immediately. As always, please reach out to our standard REPAY servicing channels if you continue to experience issues. We will continue to monitor to ensure things are working properly. Thank you again for your patience.

3. resolved Aug 07, 2026, 11:04 PM UTC

   Good afternoon, Based on continued monitoring, we have seen no additional reporting issues at this time and will be resolving the incident. As always, if you experience any service-related issues, please reach out to REPAY through the standard customer service channels. Thank you again for your patience. REPAY

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Started Jul 28, 2026, 02:43 PM UTC· resolved Jul 28, 2026, 03:54 PM UTC

1. investigating Jul 28, 2026, 02:43 PM UTC

   REPAY is currently investigating an issue affecting the availability of certain reporting dashboards that rely on real-time data. Customers may experience difficulty accessing some reconciliation reports. This issue is limited to reporting only and does not impact transaction processing, payment processing, funding, or other REPAY services. Our team is actively investigating the issue and will provide additional updates as more information becomes available.

2. resolved Jul 28, 2026, 03:54 PM UTC

   The issue affecting the availability of certain reporting dashboards has been resolved. Our team identified the root cause, implemented the necessary system updates, and validated that reporting services have been fully restored. During the incident, some customers may have experienced issues accessing dashboards that rely on real-time data. This issue was limited to reporting functionality and did not impact transaction processing, payment processing, funding, or other REPAY services. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.

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Started Jul 21, 2026, 06:23 AM UTC· resolved Jul 21, 2026, 05:26 PM UTC

1. monitoring Jul 21, 2026, 06:23 AM UTC

   Starting around midnight EST, REPAY noticed connection issues with the Lift platform which may have caused intermittent payment failures. We are aware and have resolved the issue and will continue monitoring for the next 12 hours. If you continue to have any customer-facing issues, please reach out to REPAY through your standard support channels. Thank you for your continued patience.

2. resolved Jul 21, 2026, 05:26 PM UTC

   Good afternoon, After monitoring the incident for the past 12 hours, we are confident the issue has been resolved. If you have any issues with processing (or otherwise technical), please reach out to REPAY through your standard servicing channels. Thank you again for your continued patience. REPAY

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Started Jun 12, 2026, 03:09 PM UTC· resolved Jun 12, 2026, 09:46 PM UTC

1. identified Jun 12, 2026, 03:09 PM UTC

   We are currently investigating an issue impacting certain card transactions. As a result, a subset of transactions may be declined unexpectedly. Our team has identified the source of the issue and is actively working toward resolution. At this time, the issue appears to be affecting certain Mastercard debit card transactions, while other transaction types continue to process normally. We will provide additional updates as more information becomes available. We appreciate your patience as we work to restore normal processing.

2. monitoring Jun 12, 2026, 03:42 PM UTC

   The issue impacting a subset of debit card transactions appears to be mitigated, and we are currently observing transactions processing as expected. Our team has implemented corrective actions and continues to closely monitor transaction activity to ensure processing remains stable. We will provide further updates as we continue monitoring and confirm sustained performance. Thank you for your patience.

3. resolved Jun 12, 2026, 09:46 PM UTC

   We wanted to provide an update regarding the recent transaction processing issue impacting a subset of Mastercard debit card transactions. We have confirmed that the issue has been resolved and transactions are now processing as expected. We appreciate your patience while this was addressed. If you have any questions or continue to experience issues processing Mastercard debit card transactions, please contact Customer Service at 877-607-5468 for assistance.

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Started Jun 03, 2026, 03:19 PM UTC· resolved Jun 04, 2026, 02:56 PM UTC

1. investigating Jun 03, 2026, 03:19 PM UTC

   Investigating: We are aware of an issue causing delays in funding. Transaction processing is not affected and continues to function normally. Our technical teams are actively investigating and working toward resolution.

2. identified Jun 03, 2026, 05:51 PM UTC

   Our team has identified the root cause of the funding delay and is actively working to resolve the issue and process the affected files. We appreciate your patience and will continue to provide updates as progress is made.

3. resolved Jun 04, 2026, 02:56 PM UTC

   We wanted to provide an update regarding the recent funding delay. We have confirmed that the issue has been resolved and merchants should now begin seeing their deposits as expected. We appreciate your patience while this was addressed. If you have any questions or continue to experience any issues, please contact Customer Service at 877-607-5468 for assistance.

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Started May 12, 2026, 05:24 PM UTC· resolved Jun 01, 2026, 08:21 PM UTC

1. identified May 12, 2026, 05:24 PM UTC

   We have identified an issue that may be causing transactions with specific BINs to be declined either with a Gateway Error 1017 or with a message stating "Transaction declined due to BIN xxxxxx being blocked for fraudulent or other reasons. Please contact REPAY Customer Service for more information" We are working diligently on a resolution and will share additional information as it becomes available.

2. monitoring May 12, 2026, 06:57 PM UTC

   We have resolved the transaction processing errors for the impacted BINs and are now monitoring to ensure transactions are back to flowing as expected. Thank you for your patience!

3. resolved Jun 01, 2026, 08:21 PM UTC

   This incident was resolved on May 13th.

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Started May 08, 2026, 03:30 PM UTC· resolved May 11, 2026, 02:45 PM UTC

1. investigating May 08, 2026, 03:30 PM UTC

   We are aware of some clients experiencing issues when trying to access the REPAY Gateway for batch reporting and, in some cases, payment processing. This has been escalated and we are currently working to resolve these issues and will provide updates as they become available. Thank you for patience. We apologize for the inconvenience."

2. monitoring May 08, 2026, 04:41 PM UTC

   UPDATE: We have identified and remediated the issue and will continue to monitor.

3. resolved May 11, 2026, 02:45 PM UTC

   Good morning - at this time we have concluded our monitoring and will be closing the incident as resolved. Thank you again for your patience.

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Started Apr 20, 2026, 08:19 PM UTC· resolved Apr 30, 2026, 01:07 PM UTC

1. investigating Apr 20, 2026, 08:19 PM UTC

   We are aware of, and investigating, a potential issue causing intermittent declines on some Canadian transactions. We continue to research and will provide additional updates as they become available.

2. identified Apr 21, 2026, 01:13 PM UTC

   Good morning - we have identified an issue with a 3rd party provider that may be preventing new card verification on Visa cards. Previously verified cards should still be accepted and processed correctly. We continue to work with our 3rd party to provide a resolution.

3. identified Apr 22, 2026, 04:19 PM UTC

   UPDATE: REPAY is planning to implementing an update to our routing rules configuration that will always approve the card validation transaction ($0 authorization) immediately for all Canadian merchants. This temporarily update will allow Merchants to continue with the transaction, without the need to make changes in their environment to disable card verification. Please contact REPAY support if you want this workaround disabled. Once the processor has resolved the issue, we will disable this work around for all. This update does NOT apply to any US based merchant.

4. monitoring Apr 24, 2026, 05:30 PM UTC

   We have worked with our 3rd party provider to resolve the issue, but will continue to monitor through the weekend. Thank you, once again, for your continued patience.

5. resolved Apr 30, 2026, 01:07 PM UTC

   Good morning - We have monitored the previously implemented solution for several days now and have found it to be working successfully. We are moving this item to resolved. As always, if you see anything unusual, please reach out to our Customer Service team or your Customer Success Manager. Thank you for your continued patience.

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Started Mar 31, 2026, 04:28 PM UTC· resolved Mar 31, 2026, 08:19 PM UTC

1. monitoring Mar 31, 2026, 04:28 PM UTC

   REPAY is aware of a system issue causing intermittent outages. While we are seeing our systems recovering at this point, we will continue to monitor and provide updates as they become available.

2. resolved Mar 31, 2026, 05:01 PM UTC

   UPDATE: This issue has been fully resolved. If you experience any additional issues or have additional concerns, please reach out to our Customer Service group through traditional channels. Thank you and, once again, we're terribly sorry for any inconvenience.

3. investigating Mar 31, 2026, 05:12 PM UTC

   UPDATE: We are aware customers may once again be experiencing issues and are currently investigating. We apologize for the inconvenience and will provide additional updates as they come.

4. monitoring Mar 31, 2026, 05:58 PM UTC

   UPDATE: Thank you for your continued patience. We have identified and addressed the current issue. We will continue to monitor services throughout the day.

5. resolved Mar 31, 2026, 08:19 PM UTC

   UPDATE: We have monitored and now feel confident to move this incident from monitoring to resolved. Once again, we apologize for the inconvenience and thank you for your continued patience.

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Started Mar 06, 2026, 08:08 PM UTC· resolved Mar 06, 2026, 11:27 PM UTC

1. investigating Mar 06, 2026, 08:08 PM UTC

   We are aware of intermittent issues processing ApplePay payments and are investigating. We will continue to provide updates as they become available.

2. monitoring Mar 06, 2026, 09:45 PM UTC

   UPDATE: We've identified and resolved the issue with ApplePay transactions. We will continue to monitor before closing the incident.

3. resolved Mar 06, 2026, 11:27 PM UTC

   UPDATE: At this time, we believe the ApplePay transaction issues have been resolved. As normal, please reach out to our service team if you experience any further processing issues. Thank you for your patience!

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