REPAY Outage History

REPAY had 9 outages in the last 2 years totaling 883h 1m of downtime — averaging 0.4 incidents per month.

There were 9 REPAY outages since April 20, 2026 totaling 883h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.repay.com

Minor August 27, 2026

REPAY Incident (ACH Transaction Impact)

Detected by Pingoru: Aug 27, 2026, 03:29 PM UTC
Resolved: Aug 28, 2026, 03:06 PM UTC
Duration: 23h 37m

Affected: REPAY Gateway APIREPAY Gateway AdminREPAY Gateway Admin (AWS (N Virginia))REPAY ACH Backend (RAB) ProcessingREPAY ACH Backend (RAB) PortalEBPPHosted Payment PageIVREmail SystemEmail System (Sandbox)Data Extract ServiceLift (Ventanex)TSYS ProductionTSYS CertificationTSYS Certification (Certification)REPAY Payables PlatformWebhooksWebhooks (AWS (Oregon))REPAY ClickToPayPayrazr/PayrazRx/Careview v4Payrazr/PayrazRx/Careview v4 (Payrazr-SMS)Payrazr/PayrazRx/Careview v4 (Payrazr-IVR)Careview/XprsPay (Versions 1-3)Careview/XprsPay (Versions 1-3) (SFTP Server)StratusStratus (Production)Stratus (Payment Gateway)Stratus (Stratus-IVR)

Timeline · 2 updates

identified Aug 27, 2026, 03:29 PM UTC

Good morning, We are aware of an incident impacting ACH payments for some REPAY clients. Our team is actively investigating and will reply with updates as they become available. Thank you for your continued patience.
monitoring Aug 27, 2026, 03:50 PM UTC

Good morning, Thank you for your continued patience. The incident has been resolved and REPAY is seeing successful ACH transactions. We will continue to monitor for potential ongoing impacts and will move to resolved within 24 hours. Thank you again for your patience. REPAY

Read the full incident report →

Minor August 6, 2026

REPAY Dashboard Reporting Issues

Detected by Pingoru: Aug 06, 2026, 05:56 PM UTC
Resolved: Aug 07, 2026, 11:11 PM UTC
Duration: 1d 5h

Timeline · 2 updates

identified Aug 06, 2026, 05:56 PM UTC

Good afternoon, REPAY clients may be experiencing issues with reporting dashboards. This issue does NOT impact payment processing. We have identified the issue and are working to remediate immediately. Thank you for you continued patience while we work to resolve the issue. We will post additional updates as they become available. Thank you,
monitoring Aug 06, 2026, 06:53 PM UTC

Good afternoon, We have updated the reporting instances and expect delivery to be on schedule effective immediately. As always, please reach out to our standard REPAY servicing channels if you continue to experience issues. We will continue to monitor to ensure things are working properly. Thank you again for your patience.

Read the full incident report →

Minor July 28, 2026

Reporting Dashboard Availability Issue

Detected by Pingoru: Jul 28, 2026, 02:43 PM UTC
Resolved: Jul 28, 2026, 04:01 PM UTC
Duration: 1h 18m

Affected: REPAY Gateway AdminREPAY Gateway Admin (AWS (N Virginia))Webhooks (AWS (Oregon))

Timeline · 1 update

investigating Jul 28, 2026, 02:43 PM UTC

REPAY is currently investigating an issue affecting the availability of certain reporting dashboards that rely on real-time data. Customers may experience difficulty accessing some reconciliation reports. This issue is limited to reporting only and does not impact transaction processing, payment processing, funding, or other REPAY services. Our team is actively investigating the issue and will provide additional updates as more information becomes available.

Read the full incident report →

Minor July 21, 2026

Lift Processing Update

Detected by Pingoru: Jul 21, 2026, 06:23 AM UTC
Resolved: Jul 21, 2026, 05:32 PM UTC
Duration: 11h 9m

Affected: Lift (Ventanex)Stratus (Production)

Timeline · 1 update

monitoring Jul 21, 2026, 06:23 AM UTC

Starting around midnight EST, REPAY noticed connection issues with the Lift platform which may have caused intermittent payment failures. We are aware and have resolved the issue and will continue monitoring for the next 12 hours. If you continue to have any customer-facing issues, please reach out to REPAY through your standard support channels. Thank you for your continued patience.

Read the full incident report →

Minor June 12, 2026

Investigating Transaction Processing Issue

Detected by Pingoru: Jun 12, 2026, 03:09 PM UTC
Resolved: Jun 12, 2026, 09:53 PM UTC
Duration: 6h 43m

Affected: REPAY Gateway APIREPAY Gateway AdminREPAY Gateway Admin (AWS (N Virginia))EBPPHosted Payment PageIVREmail System (Sandbox)Webhooks (AWS (Oregon))

Timeline · 2 updates

identified Jun 12, 2026, 03:09 PM UTC

We are currently investigating an issue impacting certain card transactions. As a result, a subset of transactions may be declined unexpectedly. Our team has identified the source of the issue and is actively working toward resolution. At this time, the issue appears to be affecting certain Mastercard debit card transactions, while other transaction types continue to process normally. We will provide additional updates as more information becomes available. We appreciate your patience as we work to restore normal processing.
monitoring Jun 12, 2026, 03:42 PM UTC

The issue impacting a subset of debit card transactions appears to be mitigated, and we are currently observing transactions processing as expected. Our team has implemented corrective actions and continues to closely monitor transaction activity to ensure processing remains stable. We will provide further updates as we continue monitoring and confirm sustained performance. Thank you for your patience.

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Minor June 3, 2026

Delayed Funding

Detected by Pingoru: Jun 03, 2026, 03:19 PM UTC
Resolved: Jun 04, 2026, 03:05 PM UTC
Duration: 23h 45m

Affected: Payrazr/PayrazRx/Careview v4Payrazr/PayrazRx/Careview v4 (Payrazr-SMS)Payrazr/PayrazRx/Careview v4 (Payrazr-IVR)Careview/XprsPay (Versions 1-3) (SFTP Server)Stratus (Production)Stratus (Payment Gateway)

Timeline · 2 updates

investigating Jun 03, 2026, 03:19 PM UTC

Investigating: We are aware of an issue causing delays in funding. Transaction processing is not affected and continues to function normally. Our technical teams are actively investigating and working toward resolution.
identified Jun 03, 2026, 05:51 PM UTC

Our team has identified the root cause of the funding delay and is actively working to resolve the issue and process the affected files. We appreciate your patience and will continue to provide updates as progress is made.

Read the full incident report →

Minor May 12, 2026

Transaction Declines - Gateway Error 1017

Detected by Pingoru: May 12, 2026, 05:24 PM UTC
Resolved: Jun 01, 2026, 08:29 PM UTC
Duration: 20d 3h

Affected: REPAY Gateway APIREPAY Gateway AdminREPAY Gateway Admin (AWS (N Virginia))Email System (Sandbox)Webhooks (AWS (Oregon))

Timeline · 2 updates

identified May 12, 2026, 05:24 PM UTC

We have identified an issue that may be causing transactions with specific BINs to be declined either with a Gateway Error 1017 or with a message stating "Transaction declined due to BIN xxxxxx being blocked for fraudulent or other reasons. Please contact REPAY Customer Service for more information" We are working diligently on a resolution and will share additional information as it becomes available.
monitoring May 12, 2026, 06:57 PM UTC

We have resolved the transaction processing errors for the impacted BINs and are now monitoring to ensure transactions are back to flowing as expected. Thank you for your patience!

Read the full incident report →

Minor May 8, 2026

Intermittent Gateway Issues

Detected by Pingoru: May 08, 2026, 03:30 PM UTC
Resolved: May 11, 2026, 02:48 PM UTC
Duration: 2d 23h

Affected: REPAY Gateway APIREPAY Gateway AdminREPAY Gateway Admin (AWS (N Virginia))Webhooks (AWS (Oregon))

Timeline · 2 updates

investigating May 08, 2026, 03:30 PM UTC

We are aware of some clients experiencing issues when trying to access the REPAY Gateway for batch reporting and, in some cases, payment processing. This has been escalated and we are currently working to resolve these issues and will provide updates as they become available. Thank you for patience. We apologize for the inconvenience."
monitoring May 08, 2026, 04:41 PM UTC

UPDATE: We have identified and remediated the issue and will continue to monitor.

Read the full incident report →

Minor April 20, 2026

Intermittent Transaction Declines

Detected by Pingoru: Apr 20, 2026, 08:19 PM UTC
Resolved: Apr 30, 2026, 01:08 PM UTC
Duration: 9d 16h

Timeline · 4 updates

investigating Apr 20, 2026, 08:19 PM UTC

We are aware of, and investigating, a potential issue causing intermittent declines on some Canadian transactions. We continue to research and will provide additional updates as they become available.
identified Apr 21, 2026, 01:13 PM UTC

Good morning - we have identified an issue with a 3rd party provider that may be preventing new card verification on Visa cards. Previously verified cards should still be accepted and processed correctly. We continue to work with our 3rd party to provide a resolution.
identified Apr 22, 2026, 04:19 PM UTC

UPDATE: REPAY is planning to implementing an update to our routing rules configuration that will always approve the card validation transaction ($0 authorization) immediately for all Canadian merchants. This temporarily update will allow Merchants to continue with the transaction, without the need to make changes in their environment to disable card verification. Please contact REPAY support if you want this workaround disabled. Once the processor has resolved the issue, we will disable this work around for all. This update does NOT apply to any US based merchant.
monitoring Apr 24, 2026, 05:30 PM UTC

We have worked with our 3rd party provider to resolve the issue, but will continue to monitor through the weekend. Thank you, once again, for your continued patience.

Read the full incident report →