Is REPAY down?

We are currently investigating an issue impacting certain card transactions. As a result, a subset of transactions may be declined unexpectedly. Our team has identified the source of the issue and is actively working toward resolution. At this time, the issue appears to be affecting certain Mastercard debit card transactions, while other transaction types continue to process normally. We will provide additional updates as more information becomes available. We appreciate your patience as we work to restore normal processing.

The issue impacting a subset of debit card transactions appears to be mitigated, and we are currently observing transactions processing as expected. Our team has implemented corrective actions and continues to closely monitor transaction activity to ensure processing remains stable. We will provide further updates as we continue monitoring and confirm sustained performance. Thank you for your patience.

Investigating: We are aware of an issue causing delays in funding. Transaction processing is not affected and continues to function normally. Our technical teams are actively investigating and working toward resolution.

Our team has identified the root cause of the funding delay and is actively working to resolve the issue and process the affected files. We appreciate your patience and will continue to provide updates as progress is made.

We have identified an issue that may be causing transactions with specific BINs to be declined either with a Gateway Error 1017 or with a message stating "Transaction declined due to BIN xxxxxx being blocked for fraudulent or other reasons. Please contact REPAY Customer Service for more information" We are working diligently on a resolution and will share additional information as it becomes available.

We have resolved the transaction processing errors for the impacted BINs and are now monitoring to ensure transactions are back to flowing as expected. Thank you for your patience!

We are aware of some clients experiencing issues when trying to access the REPAY Gateway for batch reporting and, in some cases, payment processing. This has been escalated and we are currently working to resolve these issues and will provide updates as they become available. Thank you for patience. We apologize for the inconvenience."

UPDATE: We have identified and remediated the issue and will continue to monitor.

We are aware of, and investigating, a potential issue causing intermittent declines on some Canadian transactions. We continue to research and will provide additional updates as they become available.

Good morning - we have identified an issue with a 3rd party provider that may be preventing new card verification on Visa cards. Previously verified cards should still be accepted and processed correctly. We continue to work with our 3rd party to provide a resolution.

UPDATE: REPAY is planning to implementing an update to our routing rules configuration that will always approve the card validation transaction ($0 authorization) immediately for all Canadian merchants. This temporarily update will allow Merchants to continue with the transaction, without the need to make changes in their environment to disable card verification. Please contact REPAY support if you want this workaround disabled. Once the processor has resolved the issue, we will disable this work around for all. This update does NOT apply to any US based merchant.

We have worked with our 3rd party provider to resolve the issue, but will continue to monitor through the weekend. Thank you, once again, for your continued patience.