REPAY incident

Investigating Transaction Processing Issue

REPAY is currently experiencing a minor incident affecting REPAY Gateway API and REPAY Gateway Admin and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 12, 2026, 03:09 PM UTC
Resolved
Ongoing
Duration
● 2h 43m
Detected by Pingoru
Jun 12, 2026, 03:09 PM UTC

Affected components

REPAY Gateway APIREPAY Gateway AdminREPAY Gateway Admin (AWS (N Virginia))EBPPHosted Payment PageIVREmail System (Sandbox)Webhooks (AWS (Oregon))

Update timeline

  1. identified Jun 12, 2026, 03:09 PM UTC

    We are currently investigating an issue impacting certain card transactions. As a result, a subset of transactions may be declined unexpectedly. Our team has identified the source of the issue and is actively working toward resolution. At this time, the issue appears to be affecting certain Mastercard debit card transactions, while other transaction types continue to process normally. We will provide additional updates as more information becomes available. We appreciate your patience as we work to restore normal processing.

  2. monitoring Jun 12, 2026, 03:42 PM UTC

    The issue impacting a subset of debit card transactions appears to be mitigated, and we are currently observing transactions processing as expected. Our team has implemented corrective actions and continues to closely monitor transaction activity to ensure processing remains stable. We will provide further updates as we continue monitoring and confirm sustained performance. Thank you for your patience.