Investigating Transaction Processing Issue

Update timeline

1. identified Jun 12, 2026, 03:09 PM UTC

   We are currently investigating an issue impacting certain card transactions. As a result, a subset of transactions may be declined unexpectedly. Our team has identified the source of the issue and is actively working toward resolution. At this time, the issue appears to be affecting certain Mastercard debit card transactions, while other transaction types continue to process normally. We will provide additional updates as more information becomes available. We appreciate your patience as we work to restore normal processing.

2. monitoring Jun 12, 2026, 03:42 PM UTC

   The issue impacting a subset of debit card transactions appears to be mitigated, and we are currently observing transactions processing as expected. Our team has implemented corrective actions and continues to closely monitor transaction activity to ensure processing remains stable. We will provide further updates as we continue monitoring and confirm sustained performance. Thank you for your patience.

3. resolved Jun 12, 2026, 09:46 PM UTC

   We wanted to provide an update regarding the recent transaction processing issue impacting a subset of Mastercard debit card transactions. We have confirmed that the issue has been resolved and transactions are now processing as expected. We appreciate your patience while this was addressed. If you have any questions or continue to experience issues processing Mastercard debit card transactions, please contact Customer Service at 877-607-5468 for assistance.