REPAY experienced a minor incident on June 3, 2026 affecting Payrazr/PayrazRx/Careview v4 and Payrazr/PayrazRx/Careview v4 (Payrazr-SMS) and 1 more component, lasting 23h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Payrazr/PayrazRx/Careview v4Payrazr/PayrazRx/Careview v4 (Payrazr-SMS)Payrazr/PayrazRx/Careview v4 (Payrazr-IVR)Careview/XprsPay (Versions 1-3) (SFTP Server)Stratus (Production)Stratus (Payment Gateway)
Update timeline
- investigating Jun 03, 2026, 03:19 PM UTC
Investigating: We are aware of an issue causing delays in funding. Transaction processing is not affected and continues to function normally. Our technical teams are actively investigating and working toward resolution.
- identified Jun 03, 2026, 05:51 PM UTC
Our team has identified the root cause of the funding delay and is actively working to resolve the issue and process the affected files. We appreciate your patience and will continue to provide updates as progress is made.