REPAY experienced a minor incident on May 12, 2026 affecting REPAY Gateway API and REPAY Gateway Admin and 1 more component, lasting 20d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 12, 2026, 05:24 PM UTC
We have identified an issue that may be causing transactions with specific BINs to be declined either with a Gateway Error 1017 or with a message stating "Transaction declined due to BIN xxxxxx being blocked for fraudulent or other reasons. Please contact REPAY Customer Service for more information" We are working diligently on a resolution and will share additional information as it becomes available.
- monitoring May 12, 2026, 06:57 PM UTC
We have resolved the transaction processing errors for the impacted BINs and are now monitoring to ensure transactions are back to flowing as expected. Thank you for your patience!