- Detected by Pingoru
- May 16, 2026, 08:13 PM UTC
- Resolved
- May 16, 2026, 08:49 PM UTC
- Duration
- 35m
Affected: DetectionsCrowdStrike Falcon
Timeline · 3 updates
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identified May 16, 2026, 08:13 PM UTC
Threat detection for our Government CrowdStrike customers may be delayed due to an incident with CrowdStrike’s Falcon Data Replicator. This incident will be updated as additional information becomes available from CrowdStrike.
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identified May 16, 2026, 08:17 PM UTC
Threat detection for our Government CrowdStrike customers may be delayed due to an incident with CrowdStrike’s Falcon Data Replicator. This incident will be updated as additional information becomes available from CrowdStrike.
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resolved May 16, 2026, 08:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 10:40 PM UTC
- Resolved
- May 09, 2026, 05:46 AM UTC
- Duration
- 7h 5m
Affected: Amazon Web Services
Timeline · 3 updates
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investigating May 08, 2026, 10:40 PM UTC
We are investigating an issue impacting AWS ingestors, which is causing a delay in our processing of Cloudtrail and GuardDuty alerts.
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identified May 08, 2026, 11:07 PM UTC
The issue has been identified and a fix is being implemented.
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resolved May 09, 2026, 05:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 07:50 PM UTC
- Resolved
- Apr 08, 2026, 10:16 PM UTC
- Duration
- 2h 26m
Affected: Detections
Timeline · 2 updates
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monitoring Apr 08, 2026, 07:50 PM UTC
We are currently investigating reports of intermittent detection delays. The issue has been identified and a fix has been implemented. We are monitoring the system to confirm that it is returning to normal operations.
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resolved Apr 08, 2026, 10:16 PM UTC
Monitoring has confirmed the system is operating normally and detections are no longer delayed.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 11:26 PM UTC
- Resolved
- Apr 07, 2026, 03:34 AM UTC
- Duration
- 4h 7m
Affected: Google Cloud Platform
Timeline · 3 updates
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investigating Apr 06, 2026, 11:26 PM UTC
We are investigating delayed telemetry surrounding Google Cloud Platform data due to underlying issues in the AWS Cloud Platform. We have notified the AWS production engineering team and are monitoring the issue to ensure they resolve the issue promptly. Telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter for GCP telemetry.
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monitoring Apr 07, 2026, 02:19 AM UTC
We are monitoring the system to confirm that it is returning to normal operations.
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resolved Apr 07, 2026, 03:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2025, 10:33 PM UTC
- Resolved
- Dec 05, 2025, 01:56 AM UTC
- Duration
- 3h 23m
Affected: VMware Carbon Black Response hosted by Red CanaryDetections
Timeline · 2 updates
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monitoring Dec 04, 2025, 10:33 PM UTC
We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.
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resolved Dec 05, 2025, 01:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 11, 2025, 12:33 PM UTC
- Resolved
- Nov 11, 2025, 12:57 PM UTC
- Duration
- 24m
Affected: Detections
Timeline · 2 updates
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monitoring Nov 11, 2025, 12:33 PM UTC
We are currently experiencing data processing delays, resulting in late detection notification to some customers.
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resolved Nov 11, 2025, 12:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 31, 2025, 06:17 PM UTC
- Resolved
- Nov 01, 2025, 12:28 PM UTC
- Duration
- 18h 10m
Affected: Detections
Timeline · 3 updates
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identified Oct 31, 2025, 06:17 PM UTC
We have identified an issue that is causing intermittent delays in processing cloud and identity data. We are actively working on a fix. Detections may be delayed.
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identified Oct 31, 2025, 09:55 PM UTC
We are continuing to work on a fix for this issue.
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resolved Nov 01, 2025, 12:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 05:16 PM UTC
- Resolved
- Oct 29, 2025, 10:18 PM UTC
- Duration
- 5h 2m
Affected: DetectionsMicrosoft Office 365
Timeline · 3 updates
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investigating Oct 29, 2025, 05:16 PM UTC
We are aware of a reported degradation with the manage.office.com domain that is impacting some Microsoft Office 365 services. At this time telemetry and detections for Microsoft Office 365 External Service Integrations may be delayed.
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monitoring Oct 29, 2025, 09:43 PM UTC
Microsoft Office 365 external service integrations are now functioning as expected. Detections may be delayed as we process the backlog.
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resolved Oct 29, 2025, 10:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 09:06 PM UTC
- Resolved
- Oct 27, 2025, 10:18 PM UTC
- Duration
- 1h 11m
Affected: Detections
Timeline · 2 updates
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identified Oct 27, 2025, 09:06 PM UTC
We identified an issue impacting data processing for Google Workspace customers and have implemented a fix. Detections may be delayed.
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resolved Oct 27, 2025, 10:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 04:38 PM UTC
- Resolved
- Oct 20, 2025, 10:55 PM UTC
- Duration
- 6h 17m
Affected: VMware Carbon Black Response hosted by Red CanaryJamf Threat Defense
Timeline · 2 updates
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monitoring Oct 20, 2025, 04:38 PM UTC
We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.
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resolved Oct 20, 2025, 10:55 PM UTC
This incident has been resolved. Services are operating as expected.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 09:20 PM UTC
- Resolved
- Oct 16, 2025, 12:56 AM UTC
- Duration
- 3h 35m
Affected: Web Portal
Timeline · 4 updates
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investigating Oct 15, 2025, 09:20 PM UTC
We are currently investigating an issue with some pages being unavailable in the Red Canary portal. We will update this incident as more information becomes available.
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identified Oct 15, 2025, 09:55 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 15, 2025, 11:31 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 16, 2025, 12:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 06:18 PM UTC
- Resolved
- Sep 18, 2025, 06:40 PM UTC
- Duration
- 21m
Affected: Web PortalAPI Requests
Timeline · 2 updates
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identified Sep 18, 2025, 06:18 PM UTC
We have identified an issue that is causing the Red Canary web portal and API requests to return errors intermittently for some customers. We are implementing a fix and will update this incident upon resolution of the impact.
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resolved Sep 18, 2025, 06:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2025, 05:39 PM UTC
- Resolved
- Sep 10, 2025, 06:30 PM UTC
- Duration
- 51m
Affected: Web PortalAPI Requests
Timeline · 2 updates
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identified Sep 10, 2025, 05:39 PM UTC
We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.
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resolved Sep 10, 2025, 06:30 PM UTC
Our fix has been implemented, tested, and deployed. We've validated the portal is no longer degraded and pages that may have appeared to be missing are present.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 08:49 PM UTC
- Resolved
- Aug 14, 2025, 07:02 PM UTC
- Duration
- 22h 12m
Affected: SentinelOneDetectionsSentinelOne
Timeline · 2 updates
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identified Aug 13, 2025, 08:49 PM UTC
SentinelOne declared an incident earlier today that has caused delays in receiving data from their platform: https://status.sentinelone.com/incidents/b03z8dft06hs We have engaged SentinelOne to determine how large their backlogs are and when we can expect to see data flow resume. We will update this incident as we learn more. Detections based on SentinelOne data may be delayed.
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resolved Aug 14, 2025, 07:02 PM UTC
This incident has been resolved. SentinelOne has fixed the issue on their end, processed their backlog, and we are receiving data again.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2025, 03:35 PM UTC
- Resolved
- Aug 12, 2025, 05:38 PM UTC
- Duration
- 2h 2m
Affected: DetectionsCarbon Black Cloud
Timeline · 2 updates
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investigating Aug 12, 2025, 03:35 PM UTC
We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.
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resolved Aug 12, 2025, 05:38 PM UTC
We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.
Read the full incident report →
- Detected by Pingoru
- Jul 18, 2025, 04:31 PM UTC
- Resolved
- Jul 18, 2025, 07:46 PM UTC
- Duration
- 3h 14m
Affected: VMware Carbon Black CloudCarbon Black Cloud
Timeline · 7 updates
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investigating Jul 18, 2025, 04:31 PM UTC
We are tracking an outage with Broadcom that is affecting authentication to Carbon Black Cloud environments. Active Remediation response actions may be delayed.
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investigating Jul 18, 2025, 04:39 PM UTC
We are continuing to investigate this issue.
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investigating Jul 18, 2025, 04:45 PM UTC
We are continuing to investigate this issue.
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investigating Jul 18, 2025, 04:53 PM UTC
A link to the Broadcom status can be found here: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage
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identified Jul 18, 2025, 05:02 PM UTC
Broadcom has updated the status to Identified. We are tracking process. https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage
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monitoring Jul 18, 2025, 06:44 PM UTC
Broadcom has implemented a fix and we are monitoring progress. Broadcom Status Page: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage
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resolved Jul 18, 2025, 07:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 13, 2025, 03:42 AM UTC
- Resolved
- Jul 13, 2025, 01:24 PM UTC
- Duration
- 9h 41m
Affected: Web PortalDetections
Timeline · 4 updates
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investigating Jul 13, 2025, 03:42 AM UTC
We are currently investigating an issue processing some raw telemetry. Detections may be delayed. We will update this incident as more information becomes available.
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identified Jul 13, 2025, 04:54 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 13, 2025, 06:15 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 13, 2025, 01:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2025, 02:11 PM UTC
- Resolved
- Jun 30, 2025, 02:44 PM UTC
- Duration
- 33m
Affected: Customer Support
Timeline · 2 updates
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identified Jun 30, 2025, 02:11 PM UTC
We have identified a technical issue with our ticketing system that is preventing us from viewing ticket details. All tickets are currently affected. We are actively working with our support vendor to get this resolved.
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resolved Jun 30, 2025, 02:44 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2025, 06:58 PM UTC
- Resolved
- Jun 25, 2025, 11:44 PM UTC
- Duration
- 4h 46m
Affected: Detections
Timeline · 3 updates
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investigating Jun 25, 2025, 06:58 PM UTC
We have identified an issue that may lead to delayed detections for Identity and Cloud activity. We are currently remediating this issue and will provide updates as they become available.
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investigating Jun 25, 2025, 06:58 PM UTC
We are continuing to investigate this issue.
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resolved Jun 25, 2025, 11:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 08:10 PM UTC
- Resolved
- Jun 12, 2025, 11:43 PM UTC
- Duration
- 3h 32m
Affected: Google Cloud PlatformPalo Alto Networks Cortex XDR
Timeline · 4 updates
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investigating Jun 12, 2025, 08:10 PM UTC
We are investigating delayed data from Palo Alto Cortex and Google Cloud Platform that may result in delayed detections until these issues are resolved. Additional status may be obtained from our partner's status pages: Palo Alto Cortex: https://rootly.com/external-status-pages/palo-alto-networks Google Cloud Platform: https://status.cloud.google.com/
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investigating Jun 12, 2025, 08:11 PM UTC
We are continuing to investigate this issue.
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investigating Jun 12, 2025, 10:52 PM UTC
The Google Cloud Platform has recovered. We are continuing to monitor delayed data from Palo Alto Cortex that may result in delayed detections. Additional status may be obtained from our partner's status pages: Palo Alto Cortex: https://rootly.com/external-status-pages/palo-alto-networks Google Cloud Platform: https://status.cloud.google.com/
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resolved Jun 12, 2025, 11:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2025, 07:55 PM UTC
- Resolved
- Jun 11, 2025, 01:35 AM UTC
- Duration
- 5h 39m
Affected: Web Portal
Timeline · 4 updates
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investigating Jun 10, 2025, 07:55 PM UTC
We are currently investigating an increased number of failing system status checks across multiple customers.
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identified Jun 10, 2025, 08:03 PM UTC
We believe we have identified the root cause of the failing system status checks and currently believe most of these failures are false positives and failed incorrectly. We are validating these findings and will implement a fix as appropriate. There is no impact to data ingestion, detection, or response capabilities of the Red Canary platform.
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monitoring Jun 10, 2025, 08:36 PM UTC
We believe we have identified the root cause of the failing systems status checks. A fix has been implemented and we are monitoring the system to confirm it is returning to normal operations . Alert ingestion, alert timeliness, and response capabilities of the Red Canary platform are delayed. Telemetry ingestion and telemetry related detection are not affected.
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resolved Jun 11, 2025, 01:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 06, 2025, 04:53 PM UTC
- Resolved
- Jun 10, 2025, 06:10 PM UTC
- Duration
- 4d 1h
Timeline · 3 updates
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investigating Jun 06, 2025, 04:53 PM UTC
We are investigating authentication issues with VMware Carbon Black (hosted by VMware Carbon Black). We have notified the VMware Carbon Black production engineering team and are working with them to ensure they resolve the issue promptly. Active Remediation response actions may be delayed.
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monitoring Jun 10, 2025, 06:07 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 10, 2025, 06:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 29, 2025, 03:07 PM UTC
- Resolved
- May 30, 2025, 02:55 PM UTC
- Duration
- 23h 48m
Affected: DetectionsSentinelOne
Timeline · 3 updates
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monitoring May 29, 2025, 03:07 PM UTC
We are monitoring a potential SentinelOne outage that is impacting telemetry ingestion for SentinelOne customers. Detections may be delayed until the issue is resolved.
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monitoring May 29, 2025, 09:04 PM UTC
We are monitoring delayed data from the earlier SentinelOne outage. Detections may be delayed until the issue is resolved.
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resolved May 30, 2025, 02:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2025, 01:53 PM UTC
- Resolved
- Apr 21, 2025, 09:27 PM UTC
- Duration
- 7h 34m
Affected: Web PortalIngestionSearch
Timeline · 4 updates
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investigating Apr 21, 2025, 01:53 PM UTC
We are currently investigating an issue impacting data ingestion into the Security Data Lake. There is no indication of data loss at this time. Searches will only return data ingested prior to 7 AM MT on 4/21/2025.
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investigating Apr 21, 2025, 02:25 PM UTC
We are continuing to investigate this issue.
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identified Apr 21, 2025, 04:01 PM UTC
We have resolved the issue impacting data ingestion into the Security Data Lake. Data is being ingested as expected. Searches will only return data ingested prior to 7 AM MT on 4/21/2025.
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resolved Apr 21, 2025, 09:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2025, 04:09 PM UTC
- Resolved
- Apr 06, 2025, 05:59 PM UTC
- Duration
- 1h 49m
Affected: SentinelOneSentinelOne
Timeline · 3 updates
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identified Apr 06, 2025, 04:09 PM UTC
We are currently monitoring a SentinelOne maintenance window which is impacting our ability to ingest telemetry for SentinelOne customers. Detection for these customers may be delayed until maintenance is complete.
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identified Apr 06, 2025, 04:10 PM UTC
We are currently monitoring a SentinelOne maintenance window which is impacting our ability to ingest telemetry for SentinelOne customers. Detection for these customers may be delayed until maintenance is complete.
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resolved Apr 06, 2025, 05:59 PM UTC
SentinelOne’s maintenance window is complete. We are ingesting telemetry from SentinelOne customers.
Read the full incident report →
