Red Canary incident

Technical Issue with Ticketing System

Critical Resolved View vendor source →

Red Canary experienced a critical incident on June 30, 2025 affecting Customer Support, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 02:11 PM UTC
Resolved
Jun 30, 2025, 02:44 PM UTC
Duration
33m
Detected by Pingoru
Jun 30, 2025, 02:11 PM UTC

Affected components

Customer Support

Update timeline

  1. identified Jun 30, 2025, 02:11 PM UTC

    We have identified a technical issue with our ticketing system that is preventing us from viewing ticket details. All tickets are currently affected. We are actively working with our support vendor to get this resolved.

  2. resolved Jun 30, 2025, 02:44 PM UTC

    This issue has been resolved.