Rapid7 Outage History

Rapid7 is up right now

There were 13 Rapid7 outages since February 5, 2026 totaling 898h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rapid7.com

Minor April 24, 2026

Delay in alerts and investigations in AP and EU

Detected by Pingoru
Apr 24, 2026, 11:21 AM UTC
Resolved
Apr 27, 2026, 02:51 PM UTC
Duration
3d 3h
Affected: Data ProcessingData Processing
Timeline · 4 updates
  1. investigating Apr 24, 2026, 11:21 AM UTC

    We are currently investigating a slowdown in processing Alerts and creating investigations in ap-southeast-2 and eu-central-1 regions.

  2. investigating Apr 24, 2026, 12:37 PM UTC

    Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.

  3. monitoring Apr 24, 2026, 12:38 PM UTC

    Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.

  4. resolved Apr 27, 2026, 02:51 PM UTC

    We have confirmed that all processing is up to date and operating as normal.

Read the full incident report →

Minor April 17, 2026

InsightAppSec Service Degradation

Detected by Pingoru
Apr 17, 2026, 05:17 PM UTC
Resolved
Apr 17, 2026, 07:05 PM UTC
Duration
1h 48m
Affected: User InterfaceData Processing
Timeline · 3 updates
  1. investigating Apr 17, 2026, 05:17 PM UTC

    We are currently investigating an issue where InsightAppSec scans are failing to initiate or complete successfully.

  2. monitoring Apr 17, 2026, 06:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2026, 07:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2026

Attack Surface Management (Surface Command) - Import Feed Failure

Detected by Pingoru
Apr 15, 2026, 04:19 PM UTC
Resolved
Apr 15, 2026, 06:34 PM UTC
Duration
2h 15m
Affected: Data ProcessingData ProcessingData ProcessingData ProcessingData ProcessingData ProcessingData ProcessingData Processing
Timeline · 3 updates
  1. identified Apr 15, 2026, 04:19 PM UTC

    We have identified an issue impacting Attack Surface Management (Surface Command). Customers may experience failure of the Command Platform import feed. Our engineering teams have identified the root cause, applied the remediation and are actively restarting the impacted import feed due by 17:30 UTC - the time to completion of the import feed will vary based upon your environment size. Updates will be posted here as they become available.

  2. monitoring Apr 15, 2026, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Automation Reporting Homepage Dashboard Issue

Detected by Pingoru
Apr 13, 2026, 03:55 PM UTC
Resolved
Apr 15, 2026, 05:43 PM UTC
Duration
2d 1h
Affected: User InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser Interface
Timeline · 6 updates
  1. investigating Apr 13, 2026, 03:55 PM UTC

    We are investigating an issue affecting the Automation Reporting Homepage at the primary landing page. Specific metrics, including "Time Saved" and "Time to Human Decision," are currently failing to load on this dashboard. Historical data remains secure on the backend, but we are currently verifying if new data is being successfully recorded. While these visual indicators are not appearing in the UI, users can still access reporting metrics through other areas of the product.

  2. identified Apr 13, 2026, 04:33 PM UTC

    The root cause has been identified and our teams are actively working on a remediation. While these visual indicators are currently absent from the UI, historical data remains secure on the backend. We have confirmed that no data is being lost during this period; once the fix is deployed, all missing data will be backfilled and restored to the dashboard.

  3. identified Apr 13, 2026, 04:35 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 14, 2026, 03:57 PM UTC

    We are continuing to work on the fix for this issue. Our engineering teams have established a clear path to recovery, and we can confirm that all missing data will be backfilled automatically. No action is required from customers at this time, as metrics will be restored to the dashboard as soon as the remediation is deployed.

  5. monitoring Apr 15, 2026, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 15, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Degradation of Command Platform

Detected by Pingoru
Apr 13, 2026, 03:45 PM UTC
Resolved
Apr 13, 2026, 04:35 PM UTC
Duration
50m
Affected: User InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser Interface
Timeline · 3 updates
  1. investigating Apr 13, 2026, 03:45 PM UTC

    We are currently investigating an issue affecting Command Platform Login and Navigation between Command Platform Experiences. Customers may experience login latency and latency navigating through the User Interface. Our engineering teams are actively working to identify the cause and restore normal service. Updates will be posted here as they become available.

  2. monitoring Apr 13, 2026, 04:14 PM UTC

    A fix has been implemented and we are continuing to monitor our recovery.

  3. resolved Apr 13, 2026, 04:35 PM UTC

    This incident has been resolved. Thank you for your patience and cooperation as we investigated and remediated.

Read the full incident report →

Major April 9, 2026

Increased volume of investigations

Detected by Pingoru
Apr 09, 2026, 05:12 AM UTC
Resolved
Apr 09, 2026, 09:28 PM UTC
Duration
16h 15m
Affected: Data ProcessingData Processing
Timeline · 3 updates
  1. investigating Apr 09, 2026, 05:12 AM UTC

    Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC. If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.

  2. monitoring Apr 09, 2026, 08:55 AM UTC

    Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally. For our managed customers, the SOC is currently processing the remaining backlog of investigations

  3. resolved Apr 09, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

Command Platform Login Inaccessible

Detected by Pingoru
Mar 13, 2026, 05:59 PM UTC
Resolved
Mar 13, 2026, 07:59 PM UTC
Duration
1h 59m
Affected: User InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceData ProcessingData ProcessingNexpose Console Updates and License Activation
Timeline · 3 updates
  1. investigating Mar 13, 2026, 05:59 PM UTC

    We are currently investigating an issue impacting log-in to the Command Platform.

  2. monitoring Mar 13, 2026, 06:31 PM UTC

    We have recovered, and login is now accessible across all regions we continue to monitor the situation.

  3. resolved Mar 13, 2026, 07:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2026

Increased Investigation Volume

Detected by Pingoru
Mar 11, 2026, 03:09 PM UTC
Resolved
Mar 18, 2026, 08:24 PM UTC
Duration
7d 5h
Affected: User InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser Interface
Timeline · 3 updates
  1. identified Mar 11, 2026, 03:09 PM UTC

    We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC. This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers. Impact: Users may see a spike in noisy investigations created during this 2-hour window.

  2. monitoring Mar 11, 2026, 03:36 PM UTC

    We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC. This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers. Impact: Users may see a spike in noisy investigations created during this 2-hour window. **Next Steps: We are currently evaluating a bulk cleanup for the noisy investigations.

  3. resolved Mar 18, 2026, 08:24 PM UTC

    We have contacted all affected customers via email or their account teams and shared remediation plans for investigations created during the affected window. Our engineering teams have also begun the cleanup process. Please note: We are transitioning to direct updates for impacted customers, and this status page will no longer be updated. If you believe you were affected but have not received communication, please contact Rapid7 Support or reach out to your account team.

Read the full incident report →

Minor March 11, 2026

Collector Offline

Detected by Pingoru
Mar 11, 2026, 02:48 PM UTC
Resolved
Mar 18, 2026, 08:43 AM UTC
Duration
6d 17h
Affected: Data ProcessingData Processing
Timeline · 8 updates
  1. investigating Mar 11, 2026, 02:48 PM UTC

    We are currently investigating an issue with an upgrade to collectors in the EU and US East 1 regions

  2. identified Mar 11, 2026, 04:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 11, 2026, 10:28 PM UTC

    The issue has been identified by our Engineering team and a fix is being tested.

  4. identified Mar 12, 2026, 02:20 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Mar 12, 2026, 02:23 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Mar 12, 2026, 02:26 AM UTC

    A fix has now been implemented and we are monitoring the results.

  7. monitoring Mar 16, 2026, 10:55 AM UTC

    We continue to monitor the results of the fix implemented.

  8. resolved Mar 18, 2026, 08:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

InsightVM Dashboards Failing to Load

Detected by Pingoru
Mar 09, 2026, 06:26 PM UTC
Resolved
Mar 09, 2026, 11:08 PM UTC
Duration
4h 41m
Affected: User InterfaceUser InterfaceUser InterfaceUser InterfaceData ProcessingData ProcessingData ProcessingData Processing
Timeline · 5 updates
  1. investigating Mar 09, 2026, 06:26 PM UTC

    We are currently investigating an issue impacting InsightVM Dashboards across multiple regions. Our teams are currently investigating this issue and will provide further updates as we make progress.

  2. investigating Mar 09, 2026, 07:27 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 09, 2026, 07:46 PM UTC

    Rapid7 has identified the issue impacting Dashboards loading and is actively working on mitigation.

  4. monitoring Mar 09, 2026, 08:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 09, 2026, 11:08 PM UTC

    This incident has now been resolved.

Read the full incident report →

Critical March 3, 2026

Vulnerability Management (US2) - Service Interruption

Detected by Pingoru
Mar 03, 2026, 12:53 AM UTC
Resolved
Mar 03, 2026, 02:07 AM UTC
Duration
1h 14m
Affected: User InterfaceData Processing
Timeline · 3 updates
  1. investigating Mar 03, 2026, 12:53 AM UTC

    We are currently investigating an issue within Vulnerability Management specifically affecting our US2 customers. During this time, you may experience login failures in Exposure Analytics or receive errors when calling the Public v4 API. Our engineering teams are actively working to identify the cause and restore normal service. Impacted Region: US2 First Noticed: March 3, 2026 @ 00:12 UTC Updates will be posted here as they become available.

  2. monitoring Mar 03, 2026, 01:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 03, 2026, 02:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 1, 2026

Monitoring a Vendor Outage in me-central-01

Detected by Pingoru
Mar 01, 2026, 02:05 PM UTC
Resolved
Mar 18, 2026, 02:32 PM UTC
Duration
17d
Affected: User InterfaceUser InterfaceData ProcessingData Processing
Timeline · 8 updates
  1. monitoring Mar 01, 2026, 02:05 PM UTC

    We are monitoring the effects of a Vendor Outage impacting customers in me-central-01 region, our engineering and support teams are actively monitoring and stabilising at this time.

  2. monitoring Mar 01, 2026, 08:58 PM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4 We will provide further updates as we have more information.

  3. monitoring Mar 02, 2026, 12:56 PM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4 We will provide further updates as we have more information.

  4. monitoring Mar 03, 2026, 08:01 PM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4

  5. monitoring Mar 04, 2026, 03:16 PM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4

  6. monitoring Mar 09, 2026, 06:22 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Mar 09, 2026, 06:22 AM UTC

    We are continuing to monitor and stabilise services as we navigate a vendor outage impacting customers in me-central-01. For our VM customers, the following impact may be observed: - Dashboards and Query Builder not returning data - Inability to create new Goals / SLAs and Remediation Projects - 5XX responses from APIv4

  8. resolved Mar 18, 2026, 02:32 PM UTC

    Update – We continue to monitor the vendor outage impacting the me-central-01 region. At this time, affected services remain unavailable and we do not have an estimated timeline for full restoration. We have completed dedicated outreach to impacted customers via email and/or through their account teams to ensure visibility and support. As this issue is driven by a vendor, we will transition to a dedicated update format. As a result this status page will no longer reflect our current state. If you believe you were impacted and have not received direct communication, please contact Rapid7 Support or reach out to your account team for assistance. We appreciate your continued patience as we work with our vendor to resolve this issue.

Read the full incident report →

Minor February 5, 2026

Command Platform Intermittent Inaccessibility

Detected by Pingoru
Feb 05, 2026, 09:11 AM UTC
Resolved
Feb 05, 2026, 09:33 AM UTC
Duration
22m
Affected: User InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser InterfaceUser Interface
Timeline · 3 updates
  1. investigating Feb 05, 2026, 09:11 AM UTC

    We are currently investigating an issue in which the command platform is inaccessible

  2. monitoring Feb 05, 2026, 09:19 AM UTC

    We have recovered across all regions, we continue to monitor.

  3. resolved Feb 05, 2026, 09:33 AM UTC

    This incident has been resolved.

Read the full incident report →

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